Services Representative Askotago

3 weeks ago


Wellington City, New Zealand University of Otago Full time

Services Representative AskOtago (Wellington)
- 2200399

**SHARED SERVICES DIVISION**

**_The department_**

AskOtago, the University's Contact Centre is the one-stop shop for all questions related to the University of Otago. You will play a key part in this team, working to assist University students, staff and visitors with their queries and questions regarding life and work at Otago.

AskOtago is part of the Division of Shared Services, a broader family of staff focused on delivering an outstanding student and staff experience through high quality, effective service delivery.

**_The role_**

We are recruiting an enthusiastic and proactive person to join our Wellington-based team as a Service Representative. In this position, you will be part of a dynamic team who are committed to providing an excellent customer experience.

You will work across a variety of channels to assist our customers. Using available information, you will understand the customer’s situation and provide a tailored service to ensure first contact resolution wherever appropriate.

This is your opportunity to be part of a wonderful team in Wellington. These roles are for people that want to be part of a busy, complex and stimulating environment.

**_Your skills and experience_**

We're looking for applicants who:

- Have a positive, proactive approach to work.
- Have experience providing excellent customer service.
- Have exceptional verbal and written communication skills.
- Are flexible and able to adapt on the fly to a diverse range of queries.
- Have a strong sense of pride and passion in their work.

**_Recruitment process_**

**_Further details_**

Specific enquiries may be directed to Philippa Hoult, Senior Manager AskOtago via the details below.

**_Application_



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