Service Desk Representative

2 weeks ago

Wellington City, New Zealand Chandler Macleod Full time

Are you a problem-solver with a passion for providing exceptional customer service? Look no further We are thrilled to announce our exciting opportunity for Service Desk Representatives. Join our dynamic team and embark on a rewarding career journey where you'll make a difference every day

As an Service Desk Representative, you will play a crucial role in assisting valued customers with their technical issues and providing top-notch support. This position is perfect for individuals who enjoy working in a fast-paced environment, have excellent communication skills, and are eager to kick-start their career.

**_These roles are based on site in Auckland and Wellington:_**

**_Wellington Roles - Monday - Friday Full time hours - Temporary contract_**

**_Auckland Roles - Saturday and Sunday hours - Temporary contract_**

What You'll Do:

- Serve as the first point of contact for customers seeking technical assistance, troubleshooting their issues regarding ticket management, and resolving their concerns.
- Diagnose and resolve basic hardware and software problems, escalating more complex issues to the appropriate teams when necessary.
- Document customer interactions, accurately maintaining records of inquiries, troubleshooting steps, and resolutions.

Required Skills and Qualifications:

- Strong customer service orientation with exceptional interpersonal and communication skills.
- Basic knowledge of computer hardware, software, and common operating systems.
- Ability to remain calm under pressure and demonstrate empathy while resolving customer concerns.
- Excellent problem-solving and analytical skills, with a keen eye for detail.
- Willingness to learn and adapt to new technologies and tools.

To apply, visit our website or please submit your CV and a cover letter detailing your relevant experience. Don't miss this incredible opportunity to kick-start your career.

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