Outpatient Administrator/kaiwhakahaere Tūroro o

3 weeks ago

Wellington City, New Zealand New Zealand Government Full time

Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District

**Location**: Wellington Regional Hospital

**Service**: Patient Administration Service

**Contract**: Permanent, full-time

**Salary**: $67,932
Kōrero mō te tūranga - About the role
We are seeking an Administrator to join our Outpatients Team which supports a patient - s journey from referral, to a Capital, Coast & Hutt Valley (CCHV) District treatment provider, right through to discharge. This role is based in the Wellington Regional Hospital on a rotating roster Monday - Friday, 40 hours per week
You will be responsible for providing quality, customer focused reception services to our patients attending clinics or making phone enquiries. You will schedule patient interactions and bookings, interact with our clinical teams to provide the very best patient journey.
Additionally, you will be responsible for the smooth running of our clinics, and ensuring that booking protocols are followed to keep waiting times to a minimum, recording and confirming patient information in our Patient Management System and following up with patients who have missed appointments.
Mō tō mātou rōpū - About our team
Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique.
The Outpatient Reception and Community teams provide high quality, efficient and effective administration support to our clinical teams within the District which enables them to focus on patient care
Moū - About you
We are looking for someone with effective time management skills, is self-motivated, and able to work independently as well as part of a team. You will be able to deal with ambiguity, comfortably handling risk and uncertainty, while also having great communications skills and the ability to communicate with members of the public who may be distressed. Your excellent attention to detail, along with your perseverance and commitment to your work will allow you excel in this role.

**Other skills and experience we are looking for include**:

- Strong decision making skills.
- Great Microsoft Office Suite computer skills, particularly excel
- Exposure in working with cultures other than their own
- Excellent communication skills with an ability to communicate with members of the team or the public including those who are distressed or angry.

Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

**To find out more about us click on the following links**:
Capital and Coast
Hutt Valley
Mental Health, Addiction and Intellectual Disability Service
Me pēhea te tuku tono - How to apply
Ma tini, ma mano, ka rapa te whai
By joining together we will succeed

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