Service Desk Team Member

2 days ago


New Plymouth, New Zealand The Warehouse Full time

Company Description

The Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first ‘red shed’ challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand.

**Job Description**:
Do you think and work fast on your feet? Do you enjoy helping others? Do you provide 'service with a smile'?

In this position, you will be based at our customer service desk. This role entails assisting our customers with their inquiries, processing returns, exchanges, refunds and transfers. You will also support Loss Prevention with security assistance and help support and supervise the Checkout area as required. Ideally we are looking for someone with experience in customer service to really exceed in this role..

By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our positive, friendly, helpful Team Members help keep our customers shopping with us.

**We currently have two positions available**:
**Position 1**:

- ** Monday, Tuesday & Wednesday. 4:30pm - 8:30pm**:

- ** Sunday: 8:00am - 4:00pm**

**Position 2**:

- **Friday & Saturday 4.30pm-8.30pm**

**Qualifications**:
**Ideally you will have**:

- Some experience in retail, hospitality or a customer facing role - preferable but not essential
- Excellent Communication Skills
- A positive, can-do attitude
- The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods of time
- Able to think on your feet.
- Can deal with customer complaints with a positive attitude.
- Can follow processes and procedures, with Audit requirement in mind.
- Health and safety conscious
- Customer Focus.

Additional Information

There are many benefits that come with working for the largest retailer in New Zealand, including many career and development opportunities. Who knows where you could end up. Don't let this opportunity pass you by We'd love to hear from you.



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