Ict Service Desk Support

5 months ago

New Plymouth, New Zealand Wells Full time

Wells Instrument & Electrical Limited has an exciting opportunity in the internal technology team, who provide support for the Wells group of companies. Wells Instrument & Electrical Limited is part of the Wells group of companies. Wells is a solid and progressive company recognised for providing electrical, technical, and automation contract services to our valued clients across a variety of industries.

We currently have an opportunity for an ICT Service Desk Support person to join our team to support the business into the future.

**About the role**

This role provides ICT support and services to Wells group of companies internal staff, covering typical 1st level service desk, PC/device setup and end user support functions. This a great opportunity for someone who is looking to grow their career in the ICT space.

**Key duties and responsibilities**:

- 1st level support for Wells group's ICT Environment (including desktops, laptops, mobile devices, phones, phone systems and software).
- Provide an excellent level of customer service to users, by providing them with appropriate support response and friendly communication.
- Ensure all calls/Incidents are recorded and completed as per ITIL standards
- Suggest how to prevent future problems
- ICT equipment deployment, maintenance and disposal as required.
- User administration functions.
- Contribute to the establishment and delivery of user education in response to user requests, identification of needs and structured training programs.
- Escalate incidents when further investigation is required
- It requires good and professional customer service skills
- CompTIA A+, Microsoft Office Specialist or similar certifications preferred or working towards these in further study.
- Excellent Microsoft Desktop skills and troubleshooting.
- Highly developed customer service skills evidenced in representing the organisation through courteous and professional dealings with all stakeholders.
- Excellent time management skills with the ability to multi-task and achieve results in a high volume environment.
- Able to engage in productive work relationships with other ICT team members and other stakeholders.
- High level of proficiency in written and verbal communication.
- Legal entitlement to work in NZ long term

This role is based in our head office in New Plymouth.

If you are interested in developing your skills and experience in a dynamic and diverse environment, we look forward to hearing from you.

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