Service Desk Technician

2 days ago

New Zealand Cornerstone OnDemand, Inc. Full time

**We're looking for a**
**Service Desk Technician - Auckland**

We are seeking a talented and enthusiastic Service Desk Technician to join our growing Cornerstone family. You will be primarily be responsible for providing first & second level desktop computer support to our users. You will be working closely with the Corporate Technology Services team to troubleshoot and resolve issues related to PC and Macintosh devices. The team works in a fast-paced environment so it’s important that you are able to multiple priorities while maintaining a professional can do attitude. At the end of the day you will be a part of meeting or exceeding our teams level of service commitment.

**In this role, you will...**
- Undertake first level problem resolution for all IT services and ensure service desk responsiveness and first call resolution rates are in line with business unit’s requirements
- Ensure the end-to-end problem management process is established in accordance with industry best practices and is used by all suppliers
- Keep the service desk documentation up to date
- Provide user training in person and remotely across New Zealand and other APJ regions such as Sydney and Singapore
- Communicate problem severity definitions and service levels to end users to ensure consistent understanding of the problem resolution process
- Supply and install new desktop equipment and software, including printers, scanners and other desktop peripherals as per well-established procurement procedures
- Update asset management system to track desktop equipment and software, including license management
- Provide onboarding training for new employees covering the desktop computing environment and the specifics of their devices

**You’ve got what it takes if you have...**
- 2+ years of experience working on a Service Desk
- 2+ years of experience troubleshooting Office 365 Productivity Suite, SCCM & JAMFs
- Associate degree, technical certificate or equivalent work experience
- Strong understanding of ITIL Foundations and prior administration experience of ServiceNow or Other ITSM tool
- Understanding of MS Windows and Mac OS Operating Systems
- Excellent technical documentation skills is a must
- Strong analytical, troubleshooting, and problem-solving skills
- Must be a quick learner with exceptional communication skills
- Consideration for privacy and security obligations
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

**Extra dose of awesome if you have**
- HDI Certification
- ITIL Certification
- IT Security Awareness - HIPAA, FedRAMP, SOC II

**Our Culture**:
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you

**What We Do**:
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 75 million people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

Check us out on Linkedin, Comparably, Glassdoor, and Facebook

LI-AS1

  • Senior Service Desk Technician

    7 months ago

    New Zealand Consult Recruitment Full time

    Our client, a pioneering IT consultancy with decades of industry leadership, is embarking on an exciting phase of technological modernisation. Specialising in solutions like HyperV, VMWare, Azure, and MS365, they aim to enhance their service delivery and client satisfaction. As part of their expansion, they are hiring a Senior Service Desk Technician based...

  • L2 Service Desk Support Technician

    1 week ago

    New Zealand Imara Limited Full time

    **The Company** A nimble and fast-paced Cloud First IT Managed Services provider for businesses in NZ is on the hunt for an L2 Service Desk Engineer who supports customers through proactive IT Managed Services. Based in Albany, and after the training period, a largely work from home role, our client is a family-oriented business that focuses on provided...

  • Service Desk Analyst

    10 hours ago

    New Zealand Alpha Personnel Recruitment Ltd Full time

    Our large Corporate Company is seeking a strong Level 1,2 service desk analyst for a 4 to 6 months contract initially, or on a fixed term contract for 6 months which may be extended. **Contract Pay Rate: $27 P/H** **Fixed term Contract $57000K Per Annum** The Service Desk Analyst will provide efficient and effective service desk support to customers and...

  • Fleet Service Tyre Technician

    10 hours ago

    New Zealand Carter's Tyre Service Full time

    **Fleet Service/Tyre Technician Hawera** - 3 X 12 hour days - 4 days off! - No two days are the same in this hands-on, customer facing position - More than just a job - you will be joining a great teamwith real carre opportunities **About the job**: We are looking for a Fleet Service Tyre Technician to join our Fleet Service team. You will be performing...

  • Service Technician

    2 days ago

    New Zealand Tony's Tyre Service Limited Full time

    Are you passionate about tyres and looking for a job with growth opportunities' We have got an opportunity for you.Tonys Tyre Service has a vacancy for a Service Technician at our**Papatoetoe**store. **Key responsibilities**: - Servicing and fitting of tyres including fitting, balancing and repair - A great variety of jobs in the workshop - Training in...

  • Service Technician

    2 days ago

    New Zealand Tony's Tyre Service Limited Full time

    Are you passionate about tyres and looking for a job with growth opportunities' We have got an opportunity for you.Tonys Tyre Service has a vacancy for a Service Technician at our Takanini store. **Key responsibilities**: - Servicing and fitting of tyres including fitting, balancing and repair - A great variety of jobs in the workshop - Training in all...

  • Service Technician

    2 days ago

    New Zealand Tony's Tyre Service Limited Full time

    Are you passionate about tyres and looking for a job with growth opportunities' We have got an opportunity for you.Tonys Tyre Service has a vacancy for a Service Technician at our**Jervois Quay**store. **Key responsibilities**: - Servicing and fitting of tyres including fitting, balancing and repair - A great variety of jobs in the workshop - Training in...

  • 5 Nail Technician Assistants

    7 months ago

    New Zealand Van Beauty Limited Full time

    Our fast-paced nail salon Meridian Mall, Dunedin is hiring for 5 full-time nail technician assistants. Your duties include but are not limited to: - Reception cover and welcome customers to be seated. - Receive booking and arrangement, maintain client records. - Check with customers if they have issues with nails and their queries. - Guide the clients to...

  • 5 Nail Technician Assistants

    4 days ago

    New Zealand Crossing Nails Ltd Full time

    Our fast-paced nail salon at the Crossing Mall Christchurch is hiring 5 permanent full time nail technician assistants. Your duties include but are not limited to: - Reception cover and welcome customers to be seated. - Receive booking and arrangement, maintain client records. - Guide the clients to choose nail colours, nail shapes and suitable types of...

  • Service Desk Engineer

    2 weeks ago

    New Zealand Platinum Recruitment Limited Full time

    Platinum Recruitment is thrilled to present this Service Desk Engineer opportunity on behalf of our Dunedin based clients. This is a permanent opportunity that has been created due to the continued growth of our clients. **_The Role:_** As the first point of contact, you will have a customer-centric mindset focused on delivering an amazing experience for...

  • 3 Nail Technician Assistants

    10 hours ago

    New Zealand Jasmine Nails Spa Ltd Full time

    We are busy nail salon in Hobsonvilleis hiring for 3nail technician assistants. We guarantee 30-40 hours/week with wage range from $22-28/hour. Your duties include but are not limited to: - Receive booking and arrangement from customers through phone or walk-in, maintain records. - Welcome and guide customers to be seated, take queries and collect...

  • Service Technician

    2 days ago

    New Zealand Tony's Tyre Service Limited Full time

    Are you passionate about tyres and are looking for a job with growth opportunities' We have got an opportunity for you! Tonys Tyre Service has a vacancy for a Service Technician (Part-Time) at our Northlands/Papanui store in Christchurch. You are required to work 16 hours per working Fridays, Saturdays and Sundays. If you have got the passion to work in...

  • Service Technician

    2 days ago

    New Zealand Tony's Tyre Service Limited Full time

    If you are looking for a part-time opportunity we have got one for you. We are seeking part-time Service Technician at our Mount Maunganui store. You are required to work 16 hours per working Fridays, Saturdays and Sundays. If you have got the passion to work in automotive industry come and join NZ most trusted brand. We can offer you: - Competitive pay...

  • Level 1 Help Desk Service Specialist

    4 days ago

    New Zealand Imara Limited Full time

    **The Company** A key strategic IT Managed Services Provider for an Enterprise Technology firm in NZ, the role of Service Specialist has been created to drive value to customers through proactive IT Managed Services Support. They provide and implement Modern Workplace solutions into this market and continue to drive value across support, professional...

  • Wheel Alignment Technician

    2 days ago

    New Zealand Tony's Tyre Service Limited Full time

    We have a vacancy for an experienced Wheel Alignment Technician to join our team at our**Henderson**branch. **About the Role**: Wheel Alignment Technician will promote wheel alignment sales within the store providing technical service and quality advice on vehicle stability and tyre recommendations. You will also support the technicians to provide high...

  • Wheel Alignment Technician

    2 days ago

    New Zealand Tony's Tyre Service Limited Full time

    We have a vacancy for a Wheel Alignment Technician to join our team at our**Gisborne**store. **About the Role**: Wheel Alignment Technician will promote wheel alignment sales within the store providing technical service and quality advice on vehicle stability and tyre recommendations. You will also support the technicians to provide high quality tyre...

  • Car Bay Tyre Technician

    10 hours ago

    New Zealand Carter's Tyre Service Full time

    **Car Bay Tyre Technician Highbrook** - Experience preferred but not a must full training provided - Great opportunity to get your career in the automotive industry rolling - More than just a job - you will be joining a great team with real career opportunities **About the job**: We are looking for a Car Bay Tyre Technician to join our busy Highbrook...

  • Car Bay Tyre Technician

    2 days ago

    New Zealand Carter's Tyre Service Full time

    **Car Bay Tyre Technician Mt Maunganui** - Experience preferred but not a must full training provided - Great opportunity to get your career in the automotive industry rolling - More than just a job - you will be joining a great team with real career opportunities **About the job**: We are looking for a Car Bay Tyre Technician to join our busy Mt Maunganui...

  • Wheel Alignment Technician

    2 days ago

    New Zealand Tony's Tyre Service Limited Full time

    We have a vacancy for an experienced Wheel Alignment Technician to join our team at**Lower Hutt!** **$1,000 Sign On Bonus!** **About the Role**: Wheel Alignment Technician will promote wheel alignment sales within the store providing technical service and quality advice on vehicle stability and tyre recommendations. You will also support the technicians to...

  • Wheel Alignment Technician

    2 days ago

    New Zealand Tony's Tyre Service Limited Full time

    We have a vacancy for an experienced Wheel Alignment Technician to join our team at**Jervois Quay!** **About the Role**: Wheel Alignment Technician will promote wheel alignment sales within the store providing technical service and quality advice on vehicle stability and tyre recommendations. You will also support the technicians to provide high quality...