Customer Experience Representative

21 hours ago

Dunedin, New Zealand Accident Compensation Corporation Full time

Make a difference to New Zealander's lives as they work towards their recovery
- Monday-Friday between 8am-6pm (no weekends or late nights)
- Work from home up to 3 days per week

As a
**Customer Experience Representative **, you will be our customers first impression when they call ACC on their way to recovery. After a thorough induction and training period which involves a mix of both classroom learning and on the job training, you'll jump on the phones and answer inbound calls from our clients and providers.

This is a great entry-level role into ACC, and many of the team have progressed their career into roles such as Senior Customer Experience Representatives, Channel Support Advisors and Team Leaders.

A real passion for working with customers is key to being motivated to deliver exceptional customer service for every customer contact you have.

To read a bit more about this role, please click here to view the position description.

**What's in it for you?**
We can offer you a starting salary of **$51,939 PLUS a 9% superannuation contribution **, annual performance reviews linked to pay increases, and corporate discounts for health insurance, gyms, and more We can also offer you:
**Career development**
- Regular career and development conversations with your leader
- On-the-job skill development and coaching
- Opportunities to grow into other internal roles

**Work-life balance**
- Only work Monday to Friday - no late nights, no weekends, no overtime

And after working with us for 6 months:

- Work from home up to 3 days per week (we provide you with a laptop, headset, monitor, cables, mouse, and a keyboard to support this)
- Possibility of compressed working hours

**What do you need to be successful?**
- Be Customer focused - you will be confident in being the first point of contact for customers on their way to recovery
- Personal resilience - you will be working with people experiencing challenging circumstances
- Excellent verbal and written communication - you will be confident communicating with people from all different walks of life
- Cool, calm, and collected - you will be comfortable working a fast-paced environment and adapting to change
- A can-do attitude - you will be someone who is always keen to get stuck in and do the mahi
- You don't need to have previous contact-centre experience to join the team If you can bring the above to the table, then we'd love to hear from you

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