Senior Services Representative

16 hours ago

Dunedin, New Zealand University of Otago Full time

Senior Services Representative - IT
- 2200563

**ASKOTAGO**
**SHARED SERVICES DIVISION**

**_About us/Mō mātou_**

AskOtago is the first port of call for IT Support and troubleshooting for University staff and students, with the AskOtago IT Team acting as the point of focus for all IT support enquiries.

You will play a key part in this team, working to assist with a wide range of technology queries and questions, working with other technical teams to triage and resolve more technical problems as required.

We are looking for people with an interest or passion in the area of Information Technology to join our IT support team for the wider University. This is a role with the potential to provide you with some amazing experience, working on one of New Zealand’s top ten largest network sites.

**_The role/Te mahi_**

As a Senior Service Representative within AskOtago, you will be responsible for:

- helping to troubleshoot issues with Cisco phones or networking equipment.
- assisting staff and students with issues across both PC and Mac platforms.
- administration and support using Active Directory, Assyst, Blackboard, and Office 365.
- creating a positive relationship in all customer interactions.
- serving as an escalation point and source of guidance for the Service Representatives.

This is an exciting IT role for people that want to gain experience working in a large and complex enterprise environment, supporting 20,000+ users.

**_Skills and experience/Kā pūkeka me kā wheako_**

Ideally, you will have:

- previous customer service experience.
- a strong sense of pride and passion.
- good written and verbal communication skills.
- a desire to learn more and grow your IT skills and career.

**_Recruitment process_**

**_Further details/Pūroko_**

Multiple permanent full & part-time positions exist within this team.

Customer service is integral to AskOtago; it is therefore important we are available to answer queries 7 days a week. Staff work on a rostered basis. Hours of the full-time roster will be discussed at interview stage.

Specific enquiries may be directed to Philippa Hoult, Senior Manager AskOtago via the details below.

**_Application/Tono_

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