Customer Service Representative

1 day ago

Auckland City, New Zealand Computershare Full time

**We give you a world of potential**

This is a great opportunity for a Customer Service Representative, based in our Auckland, New Zealand office to join our Transaction Services team. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.

Computershare Issuer Services (CIS) is the division within Computershare responsible for providing registry services to clients and their investors. The Communication and Transaction Services team operates within this division at a local level and services the requirements of our clients’ investors. Communication and Transaction Services Officer works within the team and will be allocated specific tasks to support delivery of all transactions and responses to investor queries.

**A role you will love**

Are you passionate about customer service, being the face of a company, building strong relationships? If yes, we have a career expanding opportunity for you as an integral role in our New Zealand team.

**Some of your key responsibilities will include**:

- Following agreed procedures to update investor details on the register, including change of address, name, bank account and any other changes required
- Using appropriate escalation points to effectively manage any investor complaints
- Keeping knowledge up to date of current activities within the business
- Understanding risk factors related to a situation or activity
- Manage and organise documentation for audit purposes

**What will you bring to the role?**
- Excellent verbal and written communication skills when dealing with investors and any other relevant third parties
- Strong computer literacy - ability to work on different systems quickly and accurately
- Intermediate level of understanding of Microsoft Office, predominantly Outlook and Word
- Highly developed organisation skills, time management and attention to detail
- A positive attitude and logical approach to work
- Ability to work independently and take responsibility for assigned tasks
- A desire to learn and be challenged

For more information relating to this position, please contact Stef Ricardo, Talent Acquisition on 0466 862 051 or Kim Rutledge-Harding (hiring manager).

A diverse and inclusive place to work

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business, this diversity helps us to reflect better and understand our customers’ needs to enable us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

**A company to be proud of
Computershare (ASX:CPU) is a world leader in financial administration with 14,000+ employees across 22 different countries delivering expertise to over 25,000+ clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

**A diverse and inclusive place to work
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

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