Technical Account Manager

3 months ago


New Zealand IXOM Full time

NZThe name IXOM may be new to you (it’s only a few years old) but as an organisation we’ve been around for over a century. We now have more than 1,100 employees across 10 countries, so far.

IXOM is a market leader in water treatment and chemical distribution in Australia and New Zealand, with an increasing presence throughout South East Asia and North America.

Every day, we provide solutions to a range of industries including dairy, water, and food & beverage.

Chances are, we are already part of your everyday life, in some way or another.

This is an exciting time to join our business as we move towards a sustainable, successful, and promising future.

**Your role**

We are looking for a passionate and enthusiastic Technical Account Manager who is looking for the next step in their Technical Sales career. This fast-paced, dynamic role services our established portfolio customers within the Water, Water Treatment and Wastewater industries. The successful applicant will be trained in all aspects of our products and will quickly gain technical expertise in various aspects of water treatment including boilers, cooling towers, membrane cleaning and coagulation to suit the competitive and innovative nature of the market.

Offering flexible working conditions and either hybrid or remote working, your base will cover the Christchurch and Southland areas.

This technical sales and account management role will allow you to utilise your expertise in nurturing existing relationships with the customers within the Water industry, while also hunting new business opportunities to grow your Industrial portfolio. You will have the opportunity to work alongside a strong leader as a mentor, within a supportive and collaborative work environment.

**Your responsibilities will include**
- Provide responsive account management and outstanding customer partnership
- Become a Subject Matter Expert as an on-site Technical resource, that includes leadership of lab trial and plan scale test regime
- Utilise expert knowledge to answer customer's technical queries and solve their challenges
- Identify and deliver new business growth within your industry segment
- Onsite customer projects and focus on optimisation of customer’s processes
- Work closely with Product Managers to assist you in identifying, contacting and developing new customers, selling new products and increasing market share
- Prepare and execute customer action plans to improve profitability and customer satisfaction
- Capture market intelligence and competitor information
- Prepare customer pricing letters and support tender process
- Prepare monthly reporting and insights
- Actively develop your technical expertise
- Undertake customer visits and travel across your region with approx. 1 week per month required for travel away from home

**Your skills & experience**

You are dynamic and responsive in your approach to working with your customers. You are comfortable dealing with ambiguity, thrive on challenge and, as a true salesperson, love the thrill of the win. Attitude is everything in this position, if you bring us your can-do attitude, we will teach you the rest.
- A background in technical sales, in engineering or in science allowing you develop your technical water treatment processes and products expertise
- A tertiary qualification in Engineering or Science disciplines is preferred and a water industry qualification will be advantageous
- Commercial acumen to truly understand the business development cycle, challenge current processes and offer insights to the product/technical management group
- Excellent communication skills with the ability to build longstanding relationships, negotiate and influence
- Strong PC skills with the ability to pick up new software

This is your opportunity to add value and take full ownership of a portfolio within a business that will drive you to grow both personally and professionally in a supportive, flexible environment.

**Your benefits at IXOM**

For a start, you’ll work for a large successful global organisation, where you’ll earn a competitive salary, an attractive bonus incentive plan and a fully maintained vehicle.

You’ll have access to Flexible working arrangements, with the opportunity work in a hybrid capacity based out of Hornby or Timaru or working remotely.

Provided with ongoing learning, technical training and development to meet your professional needs and the opportunity to work with Product Managers on delivering new, innovative products.

An Employee Assistance Program, a Recognition Program, and a range of health and benefits discounts, and supported by an accessible leadership team who are driven by a solid values platform that underpins who we are and how we operate.

What’s more, you’ll find yourself working with a flexible, diverse, and inclusive workforce.

We celebrate and nurture our people. We’re focused on embracing change.

There is no better time to join us.

**Your next st



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