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Customer Service Administrator

4 months ago

Auckland City, New Zealand DHL Full time

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

If you want to move forward in your career with DHL Supply Chain then this could be an opportunity for you. A Customer Services Administrator position has become available within our transport division.

The overall purpose of the role is to provide professional administration and customer service to both internal and external customers of DHL Supply Chain New Zealand and continuously build relationships with both new and established customers in order to fulfil their requirements. We require an individual that has good attention to detail, good communication skills and can multi-task. Experience in transport sector preferred.

**KEY RESPONSIBILITIES**;
- Generate and distribute KPI’s in line with SLA’s.
- Develop and maintain effective client relationships.
- Undertake general administration duties and assist the Customer Services team with ongoing projects and processes.
- Enter data into computer via various systems.
- Prompt response to customer queries and order processing.
- Undertake daily filing and follow up daily on all outstanding issues.

**WHAT YOU’LL BRING TO THE ROLE?**
- Computer literate
- Excellent knowledge on Microsoft Office products
- Analytical skills
- Sound communication skills (written and verbal)
- Attention to detail
- Results orientated and identifying win/win solutions for all parties
- Positive and cheerful attitude and excellent conflict resolution skills
- 1-2 years’ experience in an office or customer services orientated role preferred

**WHAT’S IN IT FOR YOU?**
- A supportive work environment where you’ll have access to the tools and training you need to excel
- A highly engaged diverse team of supportive people and experiences
- We are Great Place to Work TM certified, as voted by our employees
- Attractive salary, Monday to Friday role
- Employee Assistance Programme available
- PERKS employee benefits programme
- Exposure to world leading supply chain process and technology
- A great opportunity to make your mark in a growing and essential industry