Recovery Partner

4 weeks ago

Christchurch, New Zealand Accident Compensation Corporation Full time

**Work behind the scenes - partner with providers to support complex client needs**:

- **Facilitate collaborative relationships with clients and health sector providers**:

- **Assess clinical information to identify opportunities that support a clients’ recovery journey**

**This is an office-based role where you will be problem solving, assessing clinical information, listening and communicating with clients and are committed to deliver the best client experience possible. This is the role for you **

The Recovery Partner
- Mental Injury role plays an important role in the delivery of specialised service to some of ACC’s most vulnerable and sensitive clients. Working in collaboration with a range of internal and external medical practitioners, you will be delivering a client led approach to those that have mental injury due to sexual violence and complex mental and physical injuries.

The role is office based and communication with external stakeholders and clients is phone based with a small amount of face to face interactions.

**So, what experience is essential for the Recovery Partner - Mental Injury role?**
- You will need to be a strong team player, work well in a busy environment, have resilience, good organisational skills, professional judgement and be computer literate:

- You understand mental injury and client engagement strategies; appropriate communication skills and can build trust with clients in vulnerable situations.
- You enjoy a complex and busy workload, are solutions focused and an engaged, positive team player
- You understand the practical implications of delivering an excellent customer experience and know how to build empathy and trust
- You have demonstrable experience in building relationships with a diverse range of clients and whanau - you celebrate diversity
- You have continuous improvement mindset
- A relevant tertiary qualification is desirable but not essential

**What’s in it for me?**
- Career development
- On-the-job skill development and coaching
- Flexible working options (after working with us for 6 months)
- Work from home up to 3 days per week (we'll provide you with the tech

The indicative starting salary for this role will be $73,902. This is exclusive of ACC's 9% superannuation contribution which would bring the total starting package to $80,553

**Working at ACC**:
To view the position description, click HERE

Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.

**Applications will run through to Sunday 5 March 2023

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