Transition and Transformation Manager

2 days ago

Auckland City, New Zealand Programmed Full time

The Transition and Transformation Manager position has as a main objective the management of the implementation of services and solutions, interacting directly with the customer and leading a large cross-division functional program team.
- Contract
- Competitive remuneration
- Auckland based

Device as a Service (DaaS) is a growing business aimed at HP Enterprise and SMB customers providing PC devices - generally under leasing
- along with services required to manage their PC environment. Modern Management Solutions such as HP's Adaptive Endpoint Management (AEM), End User Workplace Services like IMACD, Call to Repair or PC Mass Deployment are examples of Services that HP is accountable for delivering to our often globally dispersed customers.

The TTM is responsible for:
**Responsibilities**
- Establishing and ensuring that appropriate TTM processes are used/followed (such as reporting, risk management, lessons learned, quality, escalating, communications etc.) as listed in the SOW.
- Managing the Transition program for all HP functions (Managed Services, Customer Support, HR, Procurement etc) and co
- ordinates all the PMO internal and external project activities.
- Leading the overall Transition/Transformation team during pre-sales and/or Transition/Transformation phases of the delivery
- Manage/support Transition.
- Manages execution of Transition (project) activities.
- Ensuring that all Transition/Transformation Project Plans are consistent, congruent, and integrate with the overall Deal Project Plan and customer Transition/Transformation plans.
- Lead and manage the execution of the Project Plans.
- Ensure regular reporting and communication of Project status to internal and external stakeholders
- Act as primary customer interface during Transition/Transformation
- Manage Project Change Requests working with internal and external stakeholders.
- Financial management for Transition/ Transformation activities, including setting budgets, approving forecasts. NOTE - budgets are set by the OSC and OC - TM collects cost data from Tower Leads.
- Accountable for leading internal breakthrough improvement programmes.
Is seen as an authority and leader in all aspects of transition / transformation activities.
- Be a Coach and Mentor.

**Education and Experience Required**
- 10+ years managing IT/ Transition implementation projects.
- 10+ years industry experience.
- 15+ years Project Management Experience.
- ITIL Certification required
- Project Management Professional (PMP) Certification, or equivalent experience is an advantage.
- Must have an Undergraduate Degree. (Preferred fields include Business, Computer Science, IT/ IS, or Electrical/Electronic Engineering (or equivalent combination education or experience)).

**Knowledge and Skills (General)**
- Advanced knowledge of ITSM.
- Highly developed project and program management skills applied to global and complex projects and programs, e., large scale deployment/networking.
- Risk Management skills.
- Skilled at Transition Rollout.
- Expert Knowledge of TTM.
- Highly developed people management skills, as may have many indirect reports.
- Analyze and resolve problems.
- Focus on customers.
- Design and deliver presentations.
- Influence management in defining customer needs.
- Highly developed negotiation skills and ability to influence contract content.
- Manage Transition/ Transformation project financials.
- Manage internal and external project stakeholders
- Manage implementation of policies and procedures.
- Manage Major Projects and Programs.
- Deep understanding of business processes.
- Skilled at leading strategic discussions at a CIO / Board level.
- In depth knowledge of Financial Management controls and key financial business fundamentals of Managed Services overall.
- Strong English business language skillset

**Knowledge and Skills (Specific)**
- HP service offerings Introductory to L100/Foundational
- AEM Managed Service
- Lifecycle Services
- Proactive Analytics
- Sure Recover
- Microsoft Windows End User Computing to Introductory to L100/Foundational
- Windows OS
- Device Management including Microsoft Intune/Autopilot and Config Manager (MECM)
- Application Deployment and Packaging
- Windows Update Management
- Licensing
- Microsoft M365 and O365 solution offerings
- Active Directory and Azure Active Directory concepts
- Cloud concepts, based in Azure for compute and storage
- Security and Identity concepts

**Impact/Scope**
- Involved in pursuit phase and is vital in determining parameters of deal.
- Influences customer IT strategy.
- Ability to influence the customer direction on strategy.

**Complexity**
- Typically, the deals are global or multinational scope.
- Sets strategic direction of project, understands all contractual and technical aspects.

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise an

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