Commercial Operations Lead

3 months ago

Auckland City, New Zealand Warner Bros. Discovery Full time

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

This dynamic role is at the heart of digital advertising operations. You'll oversee the billing process, craft detailed revenue reports, and manage customer accounts with the finance team. Be the go-to person for client service queries and drive the whole order lifecycle from start to finish. You’ll lead a vibrant team of Digital Specialists, optimizing processes and supporting sales with actionable insights. Dive into managing ad products and pricing, all while building strong relationships and juggling multiple exciting projects.

**Key Responsibilities**
- Managing a team of Digital Specialists responsible for a variety of tasks such as campaign forecasting, booking, delivery, optimization, inventory management, and troubleshooting.
- Serving as the primary contact for client service teams, sales representatives, and handling escalations related to digital bookings. This role requires strong problem-solving skills and the ability to manage client expectations, setting up and overseeing the order management process - including the entire lifecycle of an order—from entry, modifications, and trafficking to campaign analysis, invoicing, and credit issuance.
- Handling monthly revenue reporting across various dimensions. Overseeing the end-of-month billing adjustments, working closely with the finance team to resolve any discrepancies in reporting or credits, and ensuring all customer invoicing is accurate.
- Coordinating with finance teams for new customer account setups and ongoing account management.
- Identifying opportunities for improving processes or developing new ones to enhance efficiency and effectiveness.
- Building and maintaining essential documentation related to advertising policies and digital requirements.
- Supporting the sales team by providing essential data and reports on sales performance and marketing efforts weekly and monthly.
- Planning, booking, and scheduling marketing and contra campaigns, managing ad products, packages, and overseeing pricing and discount promotion strategies.
- Developing and maintaining strong relationships with the sales, management team and other key stakeholders to ensure alignment and cooperation across departments.
- Handling multiple projects and priorities simultaneously, requiring excellent organizational and time management skills.
- Other duties as required.

**How We Get Things Done**

**Championing Inclusion at WBD

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