Account Director

2 months ago


Auckland City, New Zealand Isentia Full time

Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not for profit organisations.

Isentia is part of the Access Intelligence group. Access Intelligence a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences - from customers to stakeholders, politicians to influencers and the media.

We're looking to hire an Account Director to ensure customers’ expectations are exceeded by championing a high performance culture where we create trusted adviser partnerships in order to grow revenue.

**Key responsibilities**
- Manage the relationships of the highest value customers in the region, leading the service delivery and negotiation & renewal of future agreements
- Retain and grow customer revenue through a well-developed strategy across all teams, identifying their needs and delivering to them through an exceptional customer experience.
- Up-sell new media intelligence & insights services where possible.
- Contribute to overall retention & media intelligence growth plan of the ANZ Commercial Team
- Demonstrate leadership & influencing skills within the ANZ Commercial team

**Key skills**
- Management of large corporate or government contracts in a relationship management role
- Consultative / solution-based up-selling experience, ideally into marketing, media or communications teams
- Interested in the news & current affairs
- Problem solving skills
- Salesforce CRM experience to manage own growth & retention opportunities and pipeline


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