Service Delivery Manager

4 days ago


Auckland City, New Zealand Theta Full time

We are a highly regarded, New Zealand owned technology company where you will be surrounded by innovative, brilliant minds and thought leaders. We offer a creative and stimulating work environment and we value and respect inclusivity and diversity. Our team is a true melting pot of over 30 nationalities and our people are our greatest asset.
As a result of our growth, we are looking for a Service Delivery Manager to join our Auckland team. This is a customer-facing position where you will be responsible for overseeing the delivery of our practice and support services, ensuring successful outcomes for our customers. Our team works closely with the Service Desk and you will work alongside our specialist practices to deliver ICT services to our customers.

**You will be required to**:

- Develop, implement and oversee service agreements with our customers
- Provide presales and post-sales expertise and support to the Sales team
- Provide thought leadership to the delivery practice and enhance its capabilities
- Oversee and help deliver ICT services, improving our operational processes, issue diagnosis and problem resolution

Does this sound like you?
- A knack for problem solving
- You have developed successful customer relationships
- 6+ years in ICT roles
- Experience of enterprise customer environments
- You have worked in Service Delivery
- Have a broad technical knowledge of enterprise ICT environments, including cloud solutions
- Knowledge of distributed solutions and experience in a DevOps environment an advantage
- Accreditation in ITIL, or other modern service management processes
- A knowledge of developing and implementing service contracts
- Communicate clearly and effectively
- And most importantly, the passion to deliver customer service that makes you proud

About Us
Our people are awesome problem solvers who love turning tech into real world solutions. We thrive on enabling NZ businesses with smarter outcomes.
Join a creative, stimulating, and inclusive work environment that encourages participation and innovation, with many opportunities for professional growth. Our team of circa 300 is dispersed all over New Zealand, with offices in Auckland, Tauranga, Wellington and Christchurch. Work alongside some of the best and brightest in the industry - does this sound like a bit of you?
We currently provide the following benefits to ensure your professional development and personal wellbeing:

- Professional growth and learning opportunities
- A competitive salary (commensurate with experience)
- Fully subsidised medical insurance for employees
- Heavily discounted medical insurance for immediate family of employees
- Enhanced parental leave payment - salary top-ups plus return-to-work incentive
- Volunteer days
- Hybrid working model
- Internal Referral Incentive
- Staff Assistance Programme
- Annual Flu injections
- Sick leave from your first day on board
- Remote working options where practical and mutually agreed
- Daily fresh fruit basket, coffee machine, wide selection of teas and biscuits in all of our offices.
- Accredited with INZ

**Please note**: You may be asked to consent to police and credit checks



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