Customer Service Representative

2 weeks ago


Hamilton, New Zealand Paragon Recruitment Ltd Full time

**Be the “face” and “voice” of Genesis Energy**:

- **Create a brilliant customer experience**:

- **No late nights or weekends**

**Bring a great attitude and reliability, we’ll provide you with security and a great career**

**About the role**:
We are looking for Customer Service Representatives who'll ask the right questions, listen, and treat customers the way they want to be treated, as you answer high volumes of calls in a friendly and professional manner all while taking ownership for each enquiry.

You will bring a positive attitude to work each and every day, take responsibility for the work you’re employed to do, as you demonstrate your high-standards of customer care, meeting whatever need your caller may have.

Your experience working across multiple systems and passion for technology will assist you in getting to the bottom of even the toughest query, to ensure you find the right outcomes for the customer.

**The hours are between 8am and 7pm, Monday to Friday on a rotating roster**.

We are about flexibility and giving our team what is needed, to get the best out of them, so that’s office-based work, hybrid, or the flexibility once training is done, to work from home 100% of the time, whether in Auckland or Hamilton

**You bring**:

- Reliability, two excellent references and a passion for the work you do
- A proven track record of good health and ‘turning up to work day in and day out’
- Strong communication and interpersonal skills
- Excellent customer service ability
- The ability to work in a fast-paced environment
- Ability to multi-task and manage time effectively
- Demonstrated patience and empathy
- Tech Savviness, and the ability to complete actions in the system whilst talking to the customer
- At least 1 year of proven experience in a customer facing role

**Whats on offer and who are Genesis?**

On offer is a generous wellbeing package ontop of your salary, such as life and health insurance, 4% Kiwisaver contributions, an energy discount, wellbeing allowance and great pathways and career progression.

At Genesis, we're in the business of keeping the lights on for Aotearoa, but that's not all we do here We have a diverse portfolio of assets, which creates a diverse and dynamic portfolio of people and work. We believe in succeeding together, growing with energy, and delivering a difference for our people, our customers, and the communities we're part of.



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