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System Service Support Analyst

4 months ago

Wellington City, New Zealand New Zealand Government Full time

The Ministry acts in the world to build a safer, more prosperous and more sustainable future for New Zealanders.

Kia hangai ake e te Manatu he ao-haumaru, ao-tonui, ao-pumau, ki te oranga tonutanga mo Aotearoa whanui.
- Opportunity to join a diverse team supporting the New Zealand Aid Programme
- Your skills will support improvements that New Zealand is implementing across the globe.
- Wellington CBD based with flexible working from home options

Use your IT Service Support skills to drive positive change across the world

Kōrero mō te tūranga - About the role

This role will be a member of the Development Data and Systems Team (DDS). The team’s primary function is to manage and continuously improve data, systems and reporting that relate to the New Zealand International Development Cooperation (IDC) Programme (formerly the New Zealand Aid Programme). DDS sits within the Pacific and Development Group (PDG), which leads an integrated approach to New Zealand’s diplomatic and development engagement with Pacific countries and is responsible for the implementation of the New Zealand IDC Programme globally.

The Service Support Analyst role is responsible for managing support requests by staff that relate to the system we use at MFAT to manage the New Zealand IDC Programme. You’ll work directly with customers across our business (both in Wellington and at Posts around the world).
- You’ll use your skills to investigate and resolve user support requests and issues.
- You’ll provide system advice where required.
- You’ll manage escalations to vendors where necessary, and keep our people informed of progress towards resolution.

The appointment range for this role is $65,059 to $72,288 (inclusive of 3% employer KiwiSaver contribution) depending on experience.

Mā‎ wai te mahi nei? - Who are we looking for?
- 3 years operating in user facing IT systems service support roles
- Ability to handle multiple tasks simultaneously
- Strong customer facing skills
- Strong investigation and diagnostic skills
- Strong written, verbal communication, and time management skills

Applicants from diverse backgrounds are encouraged.

Ngā hua o te mahi i te Manatū Aorere - Why MFAT?

We are committed to a focus on leadership, talent, training and development, and flexible work options. Check out our benefits page to find out more about why we love working here.

We are also working to grow the diversity of our workforce and the inclusive nature of our workplace. Click on our diversity and inclusion page to find out more.

Mō mātou - About us

Our people represent New Zealand on and offshore, and in doing so make New Zealanders safer and more prosperous. By building connections with and influencing other countries and international institutions, we advance New Zealand’s interests and pursue New Zealand's values. We provide advice to the Government on the implications for New Zealand of what is happening in the world.

Me pēhea te tuku tono - To Apply/Interested?

You can find a copy of the PD here

You must be able to obtain and maintain an appropriate NZ Government Security clearance.

Use this online tool to self-check your eligibility for a Confidential security clearance. Please note that this tool is not part of the formal security clearance process:
Applications close at 9pm on XXXX.

IT Service Support, Flexible role Wellington Based