Front Office Manager Crowne Plaza Christchurch

2 weeks ago

Christchurch, New Zealand Crowne Plaza Hotels & Resorts Full time

There’s nothing complicated about dealing with business people. They’re just people. Doing business.

By day, international marketing superhero.

By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch.

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

**Your day to day**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (reception, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**About you**
- 3+ years in a similar leadership role
- Ability to build teams through coaching, training and mentorship
- Excellent written and verbal communication skills
- Excellent understanding Opera or similar PMS system
- Strong safety awareness and the ability to understand and follow health guidelines to keep yourself and others safe
- Skilled in delivering an outstanding guest experience at all times

**What we offer**

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

- paid birthday leave
- daily laundered uniform
- additional parental leave benefits
- flexible work options
- proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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