Real Time Analyst
6 days ago
**Real Time Analyst - Flexible Hub location**
**Join the Workforce Management team and help ensure we're doing the right things at the right time to deliver an exceptional customer experience.**
- **Real Time Queue management across Operations**:
- **Flexible location - Work from Wellington, Hamilton, Christchurch, Auckland (Manukau) or Dunedin**:
- **Salary between $58,166 and $64,629 depending on skills and experience**
**About the role**:
As a Real-Time Analyst, you will be part of a team that makes sure the right things are performed at the right time to deliver an exceptional customer experience. Your role will involve tracking and monitoring work queues in real-time to deliver workload allocation to our teams, as well as identifying unplanned events so we can respond swiftly to urgent requirements. If you love working with data to deliver operational effectiveness - this role is perfect for you. A part of your role will also involve being the first point of contact for system outages and impacts to business continuity, so it's important you can think on your feet and be able to influence and persuade others without direct authority. For a detailed position description click Real Time Analyst.
**What would I need to be successful?**
- Ability to demonstrate effective real time/ workforce management experience is essential
- Experience in effectively managing and prioritising workload fluctuations and competing demands in a fast paced, complex environment
- An eye for detail with the ability to quickly identify themes, blockages and opportunities to increase efficiencies and effectiveness.
- Strong communication skills with the ability to influence and persuade others without direct authority.
- Proficient in excel
- Experience in Sharepoint and Power BI preferable and the Genesys phone system is preferable
**Working at ACC**:
- Employee networks to support our colleagues from diverse backgrounds
- The option to explore flexible working that suits your needs and ours
- Development opportunities in te reo Māori me ngā tikanga
- Only work Monday to Friday - no late nights
- Work from home up to 3 days per week after training and competency is met (we provide you with a laptop, headset, monitor, cables, mouse, and a keyboard to support this)
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