Customer Support Analyst
1 week ago
**We Go Beyond for A Safer World**
**Ko wai mātou - About Us**
For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.
Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.
**Te Tūranga - The Role**
We have an exciting opportunity in our Christchurch Head Office for a Customer Support Analyst to join our essential business services team in our Service Management Centre (SMC) area.
You will provide remote (online or by phone) technical support to our client's critical communication systems and networks, through the management of network events and incidents from start to resolution. Our Service Management Centre provides 24/7 support; it is expected that once you are trained in the role you will work as part of a rostered shift pattern which includes both day and night shifts. Shift, meal, and overtime allowances are provided on top of base salary.
In this role you will:
- Work collaboratively in a 24/7 Network Operations Centre (NOC) like environment supporting various critical service providers worldwide.
- Work in an ITIL framework-based IT Service Management (ITSM).
- Gain world class solutions, support experience within a global organisation.
- Own and manage network events and incidents from start to resolution.
- Use Tait's Managed Service tool suite to proactively correlate, isolate and resolve service issues.
**Ō pūkenga - About You**
- To be successful in this role, you will have NZQA Level 5 Diploma or higher majoring in Electronics, Computing, Software, Technical Support or Networking Technologies.
As well as:
- CCNA qualification would be favourable.
- Have completed ITIL foundation certification or have at least 2 years' experience in an ITIL based Service Desk or Call Centre; either as Level 1 / Level 2 support or technical coordinator.
- Experience of Radio, Telco or IP network management technicians or field support would be favourable.
- Understand the importance of customer service and going above and beyond to ensure quality service.
- Be able to work as part of a 12-hour rotating shift roster.
**Ngā painga - what's in it for you?**
We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.
- We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.
- We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
- We recognise your commitment through long service benefits.
- We balance work with fun through our active social club
**Ko koe pea tēnei? - Sound like your kind of role?**
**Applications will be assessed as they are received, and your CV will be held unless you contact us to requesting this to be removed.**
Applications will close Sunday 17th November 2024.
-
Customer Support Analyst
2 weeks ago
Christchurch, New Zealand Tait Full timeTait Communications is a global leader in designing and delivering critical communications solutions which are the right fit for a variety of industries, including public safety agencies, government services, utilities, extractive industries, and urban transport providers. Across the world, users of Tait products and services are better able to protect...
-
Technical Support Analyst
1 week ago
Christchurch, New Zealand Echelon Group Full timeChristchurch- No close date- Recruiting NowSign In - Technical Support Analyst- Greenfield and varied position - Entrepreneurial and inclusive team - Growing software business with an international client base Forbury is the leading provider of Commercial Real Estate (CRE) Valuation software across Australia and New Zealand. Their customers include MNC’s...
-
Technical Support Analyst
1 week ago
Christchurch, New Zealand Seequent Full time**The Company** Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need. Every day,...
-
Aml Analyst
1 week ago
Christchurch, New Zealand Niche Full time**AML Analyst** Wynn Williams is a leading law firm with offices in Christchurch, Auckland, and Queenstown. We are seeking an Anti-Money Laundering Analyst to join the AML team in Christchurch. This is an opportunity to either get your foot in the door or expand on your existing experience. In this team you will have the support of the Compliance Manager...
-
Customer Support Team Leader
1 week ago
Christchurch, New Zealand Tait - New Zealand Full time**Customer Support Team Leader** **We Go Beyond for A Safer World** For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices...
-
Support Analyst
1 week ago
Christchurch, New Zealand Orion Health Full time**Innovate with purpose** Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We're not about selling meaningless, unnecessary products for corporate profitability. You'll be working on technology that will revolutionise global health systems so that we can finally get the...
-
Support Analyst
1 week ago
Christchurch, New Zealand Orion Health Full time**Innovate with purpose** Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We’re not about selling meaningless, unnecessary products for corporate profitability. You’ll be working on technology that will revolutionise global health systems so that we can finally get...
-
Customer Support Analyst
7 days ago
Christchurch, New Zealand Verizon Full time***When you join Verizon** Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create...
-
Customer Support Analyst
7 days ago
Christchurch, New Zealand Verizon Full time***When you join Verizon** Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create...
-
Infrastructure Asset Support Analyst
3 days ago
Christchurch, Canterbury, New Zealand Selwyn District Council Full timeAbout the Job:Infrastructure Asset Support AnalystThe Selwyn District Council is seeking a highly motivated individual to fill the role of Infrastructure Asset Support Analyst. This position plays a critical role in supporting the delivery of infrastructure projects by providing expert advice on data management and asset information.Key...
-
Urban Environment Analyst
3 days ago
Christchurch, Canterbury, New Zealand This Is An It Support Group Full timeAbout the RoleWe are seeking a Senior Research Analyst to lead the collection, analysis and supply of data and community feedback on city issues and resident perceptions. You will develop information systems that enable provision of information, including leading the reporting of insights on our growth modelling and projections for financial modelling,...
-
Network Threat Analyst
4 days ago
Christchurch, Canterbury, New Zealand This is an IT support group Full timeAbout UsAs New Zealand's largest telecommunications and digital services company, Spark provides mobile, broadband, and digital services to millions of Kiwis. We operate in an exciting industry where change brings new challenges every day. To meet these challenges, we use Agile ways of working to create a transparent and collaborative environment with...
-
Senior IT Support Analyst
2 weeks ago
Christchurch, New Zealand Sourced Full timeGrowing company on a steep trajectory - Contract role, with an immediate start available - Great people, leadership and company culture - Growing company on a steep trajectory - Contract role, with an immediate start available - Great people, leadership and company culture. **What our client can offer**: Our client is a fast paced, fast growing company that...
-
Urban Development Analyst
4 days ago
Christchurch, Canterbury, New Zealand This is an IT support group Full timeJob Summary:We are seeking a Senior Research Analyst to join our Monitoring and Research Team. This role requires a highly skilled individual who can provide leadership around monitoring and research information, analysis, and advice on Christchurch's social, economic, natural, and built environments.About the Role:You will be responsible for collecting,...
-
Technical Support Analyst
2 weeks ago
Christchurch, New Zealand Seequent Full time**About Us** At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better...
-
Asset Data Support Analyst
6 days ago
Christchurch, Canterbury, New Zealand Selwyn District Council Full timeThe Selwyn District Council is looking for an experienced Asset Data Support Analyst to provide technical support for its asset management software. This includes troubleshooting issues, offering solutions to users, performing system updates and maintenance, and managing user accounts and permissions to maintain security.About You:Ideal candidates would have...
-
Senior Business Systems Analyst
18 hours ago
Christchurch, Canterbury, New Zealand Christchurch City Council Full timeWe are seeking a Senior Business Analyst to join our Digital team. As a key member of the team, you will be responsible for delivering business analysis services to support the development of digital solutions that meet the needs of our customers.">This is an exciting opportunity for a talented Business Analyst to join our organisation and contribute to the...
-
Systems Support Analyst
3 weeks ago
Christchurch, New Zealand Science New Zealand Full time**Systems Support Analyst (fixed-term to 1 October 2025)** Be at the heart our digital ecosystem supporting collaboration, security, and seamless IT experiences. We are seeking an IT professional with SharePoint Online administration and IT support skills to join our team on an eight-month fixed-term contract. **Mō te Pakihi | About the Company**: Manaaki...
-
Cyber Security Analyst
4 days ago
Christchurch, Canterbury, New Zealand This is an IT support group Full timeSpark NZAs New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.We operate in an exciting and constantly evolving industry, where the pace of...
-
I.t Support Analyst
2 weeks ago
Christchurch, New Zealand TDX Ltd Full time**Who are we?** TDX (recently known as Transdiesel), is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up 40 years ago by a couple of mates, today TDX is regarded as a market leader for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products. We...