Process Analyst
3 months ago
**Process Analyst**:
- **Reference**: 35728
- **Posted on**: 30 Aug 2024
- **Closes on**: 13 Sep 2024 12:00
- **Locations**: Auckland - Central
- **Job level**: Experienced (3 - 7 years)
- **Work type**: Full-time
- **Additional info**: Process Analyst July 2024.pdf
**What You'll Be Doing | Mō te Tūranga**
In this newly created role, you will focus on refining operational processes and identifying opportunities to enhance overall efficiency. By working closely with our Centre Network and Contact Centre teams, you will assess and optimise processes with the goal of improving experiences for both members and employees, promoting a culture of process excellence within the NZAA.
Your day-to-day tasks will include:
- Understanding current processes using techniques like flowcharts, swim lane diagrams, or process narratives
- Root cause analysis of process inefficiencies or problems through techniques such as Fishbone diagrams, 5 Whys analysis, or Pareto analysis to uncover underlying issues contributing to process bottlenecks, error, or delay.
- Proposing and present recommendations for optimising processes.
- Collaborating closely with stakeholders across different departments or teams involved in the process.
- Support workshops, interviews, or internal focus groups to gather insights, validate findings, and ensure alignment on proposed improvements.
**About You | Mōu**
You will have proven experience in a process analysis, process improvement or a similar role. You can use your analytical skills as well as attention to detail to collaborate with stakeholders to drive process improvements.
- Experience in a related industry, customer service, finance or insurance desirable
- Ability to break down complex processes, identify key components, and use root cause analysis techniques (Fishbone diagrams, 5 Whys, Pareto analysis) to diagnose process issues
- Strong interpersonal skills to work closely with stakeholders and experience facilitating workshops, interviews, and internal focus groups.
- Excellent verbal and written communication skills
- Proficiency in creating flowcharts, swim lane diagrams, and process narratives using business process mapping software (e.g., Visio, Lucidchart), with desired experience using Nintex Promapp.
- Willingness to travel regionally as required.
**Working with the AA | Me mahi tahi tatou ki AA**
For over 120 years we've been helping Kiwis on their adventures Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure
**What We Offer | Ngā āhuatanga kei a mātou**
- Free AA Membership for you and your whānau
- NZAA Super Scheme with 2% employer contributions on top of 3% KiwiSaver
- A day off for your birthday
- Hybrid working arrangement
- Discounted insurance
**Applications close Friday 13**th** September.**
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
APPLY
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