Dispatch Coordinator

1 month ago

Tauranga, New Zealand Downer Group Full time

**Ko te take ka parekareka e koe ki te mahi ki konei | Why you will enjoy working here**

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

- Free access to Marram health care benefits and discounted holiday homes
- Internal promotion encouraged, training and development on offerA supportive and dynamic team environment.

**Te **kowhiringa | The Opportunity**

Downer Network Services work with some of New Zealand’s largest asset owners and energy providers to maintain their critical networks and assets across the country. Our whole-of-life approach creates positive outcomes for all New Zealanders as we help to reduce carbon emissions, optimise energy, and build a better Aotearoa. There are more than 600 of us in the Network Services team and we are committed to being kaitiaki - guardians of New Zealand’s future.

**About the role**:
The Service Management Centre is where the action is, and no day is the same We are responsible for ensuring effective customer solutions including the dispatching of power faults to field-based employees to customers, members of the public and other energy stakeholders. Full training is provided and at your pace.

As we are a 24/7 Centre, you will be rostered on day and night shifts (3-4x 12 hours shift, with 3-4 days off each week) that offer work life balance for those who want to break away from the standard Monday to Friday and have days off during the week to do some of that “life-admin”.

This role delivers a range of services including:

- Dispatch faults received from client to our field-based crew
- Resolve problems by understanding the business and providing answers or alternative solutions
- Maintain the integrity of power systems through timely and accurate data entry
- And much more

**This is a fixed term position from January - June 2025.**

**Nga pukenga matua | Important Skills**
- Customer service experience, preferably in a call centre or similar
- Flexibility and ability to multitask
- Problem solving ability and ability to remain calm under pressure
- A strong customer focus
- Sound computer and keyboard skills
- Time management, attention to detail and organisational skills

**Ko wai matou | Our Organisation**

**Me pehea ki te tono | How to apply**
- We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

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