Operational Support Administrator

4 days ago


Tauranga, New Zealand Johnson Controls Full time

**Build your best future with the Johnson Controls team**

We are needing an **Operational Support Administrator **to join our team in **Tauranga **

We are the leading fire protection specialists in New Zealand and we have been protecting people and property here for over 125 years and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.

Wormald is part of Johnson Controls, a global technology leader serving a wide range of customers in more than 150 countries. In total, our 117,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure, and security solutions.

**What we offer**:

- Competitive salary package including staff benefits
- Excellent team culture
- Ongoing training and opportunities for professional development and upskilling

**What you will do**:

- Planned/unplanned technician scheduling & dispatch management
- Customer service requests coordination (from initiation to completion)
- BWOF Compliance
- Parts management, billings, and assist with collections

**How you will do it**:

- Maintain good relationships with both internal and external customers
- Identify ways to improve business processes, services and the professionalism of the company
- Contribute to the profitability of the business through the provision of accurate, timely, relevant, and insightful business information

**What we look for**:

- Must demonstrate the ability to work independently and possess solid organisational and attention to detail skills
- Must have strong interpersonal skills to effectively communicate
- Associate degree preferred with industry experience managing service operations and/or service scheduling
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process. _


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