Incident Response Coordinator
3 days ago
About the Job
We're looking for a skilled Monitoring Operator to join our team at Trade Me Limited. This is a critical role that requires strong communication skills, problem-solving abilities, and the capacity to work in a fast-paced environment. As a Monitoring Operator, you will be responsible for monitoring alarms, incidents, and security alerts, and coordinating with clients, emergency services, and internal teams to resolve issues promptly.
Key Responsibilities:
- Monitoring and Response: Monitor alarms, CCTV feeds, and security alerts to identify and respond to incidents in a timely and effective manner
- Communication: Communicate professionally with clients, emergency services, and internal teams to resolve issues and maintain accurate records
- Coordination: Dispatch and coordinate security personnel efficiently to ensure prompt response to incidents
- Documentation: Maintain accurate records and incident reports, including detailed descriptions of incidents and outcomes
- Problem-Solving: Problem-solve and make quick decisions under pressure to minimize risk and ensure optimal outcomes
Requirements
To succeed in this role, you will need:
- Excellent communication skills, both verbal and written
- Able to multitask and stay focused in a fast-paced environment
- Strong attention to detail and a proactive mindset
- Experience in a control room, security, emergency services, or customer service environment (advantageous but not essential)
- Tech-savviness with the ability to learn new systems quickly
Why Join Us?
At Trade Me Limited, we offer a dynamic work environment, opportunities for career advancement, a supportive team, and a chance to work with an industry-leading security provider.
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