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Ad Hoc Level 1/2 Desktop Support Engineer

1 month ago

New Plymouth, New Zealand Emprego NZ Full time

We are looking for a Level 1/2 Desktop Support to work casual hours.

This role will provide professional, customer focused, technical support to our customers.

The Level 1/2 Desktop Support will be passionate about providing exemplary customer service to the end users.

Some afterhours work on rare occasions.

If you are looking to start your career in IT and gain experience, a level 1 Desktop Support Engineer maybe the position for you.

**Responsibilities**:
Troubleshooting level 1 technical issues.

Troubleshooting point-of-sale (POS) devices and self-service kiosks.

Ensuring functionality of new hardware.

Deploy software updates.

Provide onsite hands and feet support and be supported by remote Level 3 Engineers.

**Experience**:
A team player who is reliable and process oriented.

Excellent troubleshooting skills.

Excellent communication skills, attention to detail and motivation to kick-start your career.

Experience supporting Windows 10.

A good understanding of Microsoft outlook and Office.

Knowledge of Active Directory and MS Exchange will be an advantage.

The ability to work autonomously to get the job done.