Customer Service and Operations Manager

5 hours ago


Palmerston North, New Zealand Vector NZ Full time

Customer Service and Operations Manager
- Full-time
- Department: Operations
- Engagement type: Permanent - Employee

At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps and Air Conditioning. Since 2017 we have been part of Vector Limited, so you know you have the backing of one of New Zealand's largest companies. People with the right spark give us the power to achieve our vision of delighting our customers with comfortable, energy-efficient homes.

**About the role**:
We are seeking a Customer Service and Operations Manager, to manage the overall day to day operations in the Manawatu. This key leadership role within HRV, will be responsible for managing the Installation, Services, Health & Safety and Inventory functions. Customer Service should be at the forefront, ensuring that procedures and process are efficient, and performed at optimal levels. As a leader you will need to provide, support, motivation, training, and coaching to keep the department teams engaged and performance levels high.

This role is very much hands on role, and you will be required to complete filter changes whenever possible.

**What we are looking for**:
Someone who thrives in a dynamic and fast paced role, where you will showcase your excellent organization skills, and time management. You don’t mind rolling up your sleeves and getting involved where required. You will have a proactive eye for detail, identifying opportunities to enhance our processes and solve problems as they arise. You will have exceptional communication with external and Internal stakeholders, and be able to report on operational activity, and customer feedback. You will have strong leadership skills to ensure things get done safely and efficiently, whilst maintaining a supportive work environment

To succeed in this role, we’re looking for someone with:

- Team leadership or staff management experience
- Experience with CRM systems and customer service
- Excellent communication and relationship building skills
- Good written and verbal skills
- Excellent time management
- A love for helping people and solving problems
- Experience managing client expectations.
- Excellent customer service and ability to solve problems effectively
- An empathetic and positive nature as well as a good sense of humour
- A commitment to health and safety

**What’s on offer**:
At HRV we are committed to our team of over 200 staff, we're here to develop your skills, create a diverse and respectful workplace and ensure that you succeed with us.

We also offer a great range of **benefits** including:

- Paid Birthday Leave - take the day off on us
- Employee Assistance Programme
- Employee Recognition Programme (referral scheme and annual awards)
- HRV Employee Discount off CAIL products
- Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit, The Coffee Club and many more)
- Become a ParaPartner and purchase direct from Panasonic at Friends and Family pricing.

HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.



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