Franchise Support Manager

3 months ago


Auckland City, New Zealand UCC Robert Harris Full time

**Work options**: Hybrid

Robert Harris - committed to providing exceptional coffee across New Zealand. With a rich history rooted in quality and community, our passion for coffee is evident in every cup, as we strive to create a welcoming space where customers can enjoy great conversations and memorable moments.

**About the role**:
As our North Island Franchise Support Manager for the Robert Harris Café Franchise network, you will be a vital connection point between the franchise and our Café Franchisees. In this dynamic role, you will develop and maintain strong relationships with Franchisees in your remit, supporting them in delivering the standards of the Robert Harris Franchise system. No two days will be the same as you work through day-to-day challenges within the hospitality industry and opportunities to grow. Your responsibilities will include inducting and advising new franchises and visiting sites (equally having conversations over the phone).
- In this role, you will act as_:

- **The promoter**: Introducing our systems and standards to drive operational excellence and enhance brand integrity.
- **The regulator**: Ensuring consistent implementation and compliance, minimising risks and optimising operational efficiencies.
- **The Coach**: Empower franchisees with strategies to achieve profitability and deliver exceptional customer experiences that reflect the Robert Harris brand, while also providing a visionary approach to guide them toward long-term success.

**About You**:
We are looking for an enthusiastic individual to be the face of the Robert Harris brand, someone who genuinely embodies our values and passion for coffee. You will have a solid background in hospitality, along with experience in developing and supporting training programs. The ability to make informed decisions and provide relevant advice to various franchise owners is essential for driving performance and achieving business objectives. Resilience and flexibility are also essential, as is the ability to adapt quickly to changing circumstances. As a confident and empathetic communicator, you will excel at building strong relationships with franchisees, empowering them to reach their goals. A proactive mindset and a dedication to fostering the growth and profitability of our franchise network will make you the perfect fit for this position.

**Why join us as our Franchise Support Manager?**

With us, every day presents an opportunity for growth, steeped in the rich traditions and expert knowledge of our extensive network. You’ll enjoy a flexible work-life balance, with the option to work from our office, our cafes, or the comfort of your home. We also offer recharge leave, an initiative that provides our team 5 additional days off annually to recharge in whatever way you like, in support of your personal and professional growth. Your role and learning opportunities will be fostered by a leader who is equipped with a deep understanding of the Robert Harris brand. You will be provided with a company vehicle and all necessary tools of the trade to support you in your role.



  • Auckland, New Zealand Robertharris Full time

    Robert Harris - committed to providing exceptional coffee across New Zealand. With a rich history rooted in quality and community, our passion for coffee is evident in every cup, as we strive to create a welcoming space where customers can enjoy great conversations and memorable moments.About the role: As our North Island Franchise Support Manager for the...


  • Auckland City, New Zealand Square Group Full time

    Job Title: Franchise Development Manager and Accountant Employment Type: Full-Time **Salary**: Competitive, based on experience About the Role: Square Group NZ is seeking a skilled and dynamic professional to join our team as a Franchise Development Manager and Accountant. This dual-role position is ideal for someone with a strong background in accounting,...


  • Auckland City, New Zealand Madison Recruitment Full time

    We are delighted to be partnering with the largest and fastest-growing accommodation provider in New Zealand, with 43 properties across NZ & Fiji - to recruit a Franchise Commercial Manager position located in Takapuna on Auckland’s North Shore. This is an exciting opportunity to join a people-focused organisation with full training provided. **_ About...


  • Auckland City, New Zealand Square Group Full time

    Role Title: Franchise Development Manager and Business Accountant --- Job Description 1. Core Responsibilities: Manage and oversee financial operations for the franchise, including budgeting, forecasting, and financial reporting. Develop and implement strategies to optimize profitability across franchise outlets. Conduct market analysis to identify growth...


  • Auckland City, New Zealand Success Tutoring Full time

    **ABOUT SUCCESS TUTORING** Born in Sydney, Success Tutoring is one of the World's Fastest Growing education franchise networks. Providing personalised English and Math tutoring for students aged 5-17. Students attend an initial assessment, receive a custom program and attend weekly group sessions. Parents book sessions on the Success Tutoring app with no...


  • Auckland City, New Zealand Premium Clean Full time

    **About the business** Premium Cleaning Services is a leading provider of domestic and commercial cleaning services across the country, resulting in healthier and cleaner homes. The business has operated for over 10 years and we remain at the forefront of best practice methods. We are present in Auckland, Waikato, Tauranga, Wellington, Christchurch, Napier,...


  • Auckland, New Zealand Success Tutoring Full time

    ABOUT SUCCESS TUTORINGBorn in Sydney, Success Tutoring is one of the World's Fastest Growing education franchise networks, providing personalised English and Math tutoring for students aged 5-17. Students attend an initial assessment, receive a custom program, and attend weekly group sessions. Parents book sessions on the Success Tutoring app with no lock-in...


  • Auckland, New Zealand Success Tutoring Full time

    ABOUT SUCCESS TUTORINGBorn in Sydney, Success Tutoring is one of the World's Fastest Growing education franchise networks, providing personalised English and Math tutoring for students aged 5-17. Students attend an initial assessment, receive a custom program, and attend weekly group sessions. Parents book sessions on the Success Tutoring app with no lock-in...


  • Auckland, New Zealand Success Tutoring Full time

    ABOUT SUCCESS TUTORING Born in Sydney, Success Tutoring is one of the World's Fastest Growing education franchise networks.Providing personalised English and Math tutoring for students aged 5-17.Students attend an initial assessment, receive a custom program and attend weekly group sessions.Parents book sessions on the Success Tutoring app with no lock-in...


  • Auckland CBD, New Zealand Success Tutoring Full time

    **ABOUT SUCCESS TUTORING** Born in Sydney, Australia Success Tutoring is one of the World's Fastest Growing education franchise networks. Providing personalised English and Math tutoring for students in grades 1-13 based on the NZ curriculum. Students come for an initial assessment, receive a custom program and attend weekly group sessions. Parents book...


  • Auckland, New Zealand Small Business Accounting Full time

    Account & Relationship Management (Sales)Join SBA Small Business Accounting – New Zealand's Leading SME Accounting Network!Location: Auckland Head Office, with regular travel nationwideReporting to: CEOThe OpportunityAre you an experienced accountant passionate about training, developing, and supporting business owners? SBA is New Zealand's largest...


  • Auckland City, New Zealand Infinitas Full time

    Strategic and Commerical Role - Competitive Base Salary + STI + Company Car - Multi-Site Experience Necessary We are looking for a strategic Franchise Business Coach to help rejuvenate a well-known franchise. The successful applicant will have the ability to empower and lift leadership capability across stores, to ultimately improve customer service,...


  • Auckland City, New Zealand Automotive Employment NZ Ltd Full time

    **Job reference -** 35795** - Well established franchise dealership group - An excellent remuneration is on offer - Join a supportive team environment and management team **Access 31 years of our client relationships and connections and find your next job. **New Zealand's leaders in motor industry recruitment since 1991.** We are looking for a well...


  • Wellington City, New Zealand OCS Limited Full time

    No day will be the same - Largest family-owned facilities management services company in the world - Development Opportunities **OCS** is trusted by over 20,000 clients around the globe to deliver essential and sustainable facilities management services, 24 hours a day. We provide the essential services that keep businesses and societies running day in and...


  • Auckland City, New Zealand Changing Jobs Full time

    **The timing couldn’t be more right**: For more than 10 years, our client employer has grown an Australasian brand. Instrumental to their success has been vision, patience (with themselves and with others) and strategy to recognise the areas where they can excel. Looking ahead, this newly created position will help to ready the business for later...


  • Auckland City, New Zealand Subway Full time

    Provide franchisees with high level business direction, coaching and support in order to deliver a consistently great guest experience, enabling sales and profit growth. Influence franchisees to follow Subway operating procedures and brand standards. Clearly communicates aligned SMART performance goals. Encourage restaurant growth by identifying potential...


  • Auckland, Auckland, New Zealand Boardroom Advisors: Part-Time CEOs MDs NEDs For Scale-Ups And SME's. Full time

    About Us">At Boardroom Advisors, we empower ambitious businesses to scale and thrive through our unique part-time CEO and MD services. Our experienced team of experts provides strategic guidance and support to entrepreneurs looking to take their business to the next level.">Our Approach">We work closely with businesses to identify areas for improvement and...

  • Assistant Manager

    7 months ago


    Auckland City, New Zealand Subway Full time

    Job Introduction The Assistant Manager is at the heart of the operation and our Franchise Owners are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals. If you have management experience in a fast-paced retail environment, then we want to hear from...

  • Country Manager

    6 months ago


    Auckland City, New Zealand Farrow Jamieson Full time

    National lead role for Australian-based multinational brands - Provide leadership to NZ team; maximise sustainability and growth - Experience managing retail operations, franchise growth and performance **THE COMPANY** Our client has worked hard over the last 35 years to build their brands to be highly recognisable in the New Zealand, Australian and...


  • Auckland City, New Zealand Citi Full time

    The Senior Business Manager is a senior level position responsible for the overall administrative activities of the Citi New Zealand franchise. This will include coordinating and engaging with key partners and stakeholders, managing audits, business continuity activities and addressing regulatory issues. The Senior Business Manager will prepare and...