Kaiārahi Pokapū Tauira

Are you interested in a fixed-term, full-time role until March 2025?
- Have you got excellent communication skills with the ability to express complex information in an accurate and concise form?
- Can you demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement?

Mō Te Herenga Waka - About our University
Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city University.
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting several Kaiārahi Pokapū Tauira - Student Service Centre Advisers to join our Student Service Centre within Tītoko on 4-5 month fixed-term, full-time contracts.
In this role you will be responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors and members of the public. The Kaiārahi Pokapū Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.
**Key responsibilities**:  
- Maintain a high level of knowledge and understanding of the University's services, systems, and processes to support exceptional customer service
- Accurately record interactions and maintain student records as required
- Work closely with team members and other departments to resolve complex issues
- Ensure follow up and ownership of allocated cases to ensure the best customer outcomes

Ō pūmanawa - About you
**You will**:

- have excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences
- have the ability to learn at pace
- have the ability to remain calm under pressure and resilience in handling high volumes of work
- have proficient computer skills
- be highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement
- be a self-starter with a positive approach to work and a passion for people and continuous learning.

Ētahi kōrero hai āwhina i a koe - Why you should join our team
Our team is fast paced, likes sharing ideas, and working in a collaborative style. This is a fantastic opportunity for someone who wants to be part of an innovative student focused centre and work with a great team of people to enhance the student experience at Te Herenga Waka - Victoria University of Wellington.
There are many benefits to working at Te Herenga Waka - Victoria University of Wellington, including being part of New Zealand's top research university.
Role description - Click here to see further information, including salary.
**Close date for vacancy**:  Sunday, 27 October 2024.
Applicants should follow all steps listed below.
Important - Application steps and information
Reference 2056