Platform Manager

3 months ago

Auckland City, New Zealand Kotahi Logistics Full time

We are seeking a Digital Platforms Manager to oversee and maintain our enterprise digital platforms, which are integral to our Business IT Ecosystem. These platforms support various business services, including IT, HR, Finance, Security, Customer, and Operations. This new role is crucial for supporting our customer-focused three-year strategy rollout.

As the Digital Platforms Manager, you will be responsible for developing platform roadmaps, engaging with stakeholders, and creating cohesive delivery plans that align with business needs and deliver tangible value.

This is a full-time, permanent role.

**Key Responsibilities**:

- Develop and maintain platform roadmaps that evolve with technological innovations and business needs.
- Manage and maintain a backlog to address technical debt and enhance the platform ecosystem, ensuring systems are up to date with vendor requirements.
- Establish CI/CD capabilities and multi-platform release trains.
- Collaborate with Solution Architects and Product Owners to ensure cross-business platform reuse and alignment with business roadmaps.
- Shorten timelines and reduce costs by leveraging strategic platforms for planned and in-flight initiatives.
- Support the creation of a formal Service Delivery Model, including SLAs, performance scorecards, and underpinning contracts.
- Implement and manage vendor governance to maximize value, maintaining commercial relationships and ensuring vendors meet their obligations.
- Establish and manage Operational Level Agreements with IT and other internal partners.
- Build and maintain robust and flexible interfaces to support rapid platform operations.
- Ensure quick operationalization of innovations, including current state documentation and support structures.Provide regular performance reports and updates to senior management and the wider business.

**Qualifications and Experience**:

- Relevant tertiary qualification in Business or Computer Science.
- 3+ years of experience in a Digital Product Owner role (Platform Technical PO).
- Experience in formal technology service delivery, leveraging SLAs and KPI measures.
- 3+ years of experience in vendor performance management.Strong understanding of technology products relevant to our systems.

**What You Will Bring**:

- Passion for digital enablement.
- Excellent stakeholder and vendor relationship management skills across all organizational levels.
- Ability to orchestrate change, create plans, and ensure benefits are delivered as promised.
- Strategic thinking with the ability to link business roadmaps and technology into a cohesive vision.
- Excellent problem-solving and conflict resolution abilities, leveraging relationships to achieve business outcomes.Industry experience in shipping, logistics, primary sector, or supply chain is advantageous but not essential.

Note, we can only consider you for this role if you are legally entitled to work in New Zealand.

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