Platform Manager

2 months ago

Wellington City, New Zealand New Zealand Government Full time

**To mātou aronga - What we do for Aotearoa New Zealand**

The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We develop social policy and provide advice to government and work with and help fund providers in the community. We also deliver social services and assistance, including income, employment and housing support, to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we work towards supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. We aim to acknowledge and be guided by Te Tiriti o Waitangi, and to pursue the following values in our work:
Manaaki - We care about the wellbeing and success of people
Mahi tahi - We work together, making a difference for communities
Whānau - We are inclusive and build a sense of belonging and place
Tika me te pono - We do the right thing with integrity

**Tō tūranga i roto i te Manatū - Your place in the Ministry**

The Improvement, Systems and Technology Group (IST) collaborates and enables MSD people(staff) and partners with effective technology and expertise so that;
- New Zealanders can access essential support and social services
- MSD can respond fast to Government direction, policy settings, emergency events, and changing public needs
- MSD can improve its services by enabling modern and digital capabilities to become a more responsive organisation

IST also supports Whaikaha - Ministry of Disabled People, Mana Mokopuna - Children and Young People's Commission, the Social Wellbeing Agency and Oranga Tamariki - Ministry for Children.

IST is transforming and organising itself into a platform and capabilities model for delivery of business services with newly established platform teams requiring passionate, driven, and experienced technology leaders to pave the way and support MSD's transformation.

Platform teams are closely supported by Practice teams who help foster continuous improvement, learning, collaboration, and building our people expertise.

We want to improve the quality of our services and solutions by ensuring our platform teams are responsive to the needs of our business. This means:

- Enabling Delivery excellence; making significant improvements in the way we work to take friction out of the system, mature our processes, tools, and lift the expertise of our people and teams

It's an exciting time to join us. We are looking for talented individuals and leaders who are experienced in managing business, people, and technology change, and can face up to the challenges of transitioning from a heritage technology landscape to more modern technology implementations.

**Tēnei tūranga | About the role**

MSD's transformation strategy brings with it newly established opportunities for Platform Managers to join the Improvement, Systems and Technology group. We are looking for Platform Managers in the following areas:

- Digital Channels Platform
- Integration and Data Platform
- Corporate Platform

Tasked with the responsibility of leading the delivery of large teams, the platform manager is accountable for overseeing the overall strategy, vision, and performance of the platforms. This means; ensuring alignment with business goals, managing work demand, resourcing needs, and driving strategic decisions to ensure we maintain the right balance of investments to support both client & business capability needs and platform maintenance and capability uplift needs. The Platform Manager works closely with and is supported by Platform Architects, Capability Leads and Delivery Leads.

**Takohanga tuhinga o mua | Key accountabilities and deliverables**

The role will be accountable for:

- Leading and developing the strategy, vision, and investment roadmaps for the platform, ensuring they align to the IST technology strategy, contribute to the realisation of strategic value, mature the platform capabilities, and simplify platform assets
- Accountability for overseeing end-to-end delivery of initiatives and leadership of teams for delivering platform capabilities and managing any complex and/or significant escalations for commitments made
- Managing senior stakeholder relationships, including those within IST leadership, Transformation leaders and business stakeholders
- Closely collaborating with architecture practice to improve and embed high quality architecture and technology configuration, ensuring a seamless user experience, and exposing configurable and reusable common capabilities that are secure by design and align to technology policies and standards
- Platform operations, providing the connection between multi-disciplinary business areas and platform management stakeholders, including product vendors
- Collaboration and liaising with other IST Leaders and Practices to oversee continued improvements in people, process, a

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