Senior Customer Care Specialist Twl/wsl

6 days ago

Hamilton, New Zealand The Warehouse Group Full time

Company Description

The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to make sustainable living easy and affordable to everyone.

We are looking for someone who can step up and walk the talk of providing excellent customer service to our customers across the Warehouse and Warehouse Stationary online stores, while being a go to support for our Customer Care Specialists

**Job Description**:
We can promise that no two days will be the same, and each day your problem-solving skills will come into play. Day to day you will be compiling reports for our business partners, assisting with coaching, managing the queues, taking escalations, implementing innovative ideas to help us move forward, and taking calls. It sounds a lot and it is, and it will stretch you. We have some exciting changes coming, so are looking for someone who can step up and embrace these changes with a can do attitude.

**Qualifications**:
Firstly, you are passionate about customer service While it would be ideal if you had some contact centre experience, we are interested in those who live and breathe our values and can;
Really ‘Own It’ and be reliable and responsible while being a team member who can work independently.

Be able to ‘Think Customer’ by having experience in providing exceptional customer service..

‘Do Good’ be having high attention to detail and maintaining a high level of service while working under time constraints.

To succeed in this role you will need to have:

- A minimum of 1-year customer service experience in a Contact Centre or Retail environment and/or qualification relevant to dealing with customers.
- A customer focused attitude.
- Some coaching and training experience/enhancing team members abilities.
- Effective written and verbal communication skills.
- Proven relationship building at all levels.

Additional Information

You will be exposed to the latest technology, work in a diverse and energetic team and be a key support function in our exciting new path, while taking advantage of our company benefits such as:

- Career opportunities that come with a company our size
- Take your birthday off - paid
- Staff discounts across all of our brands
- Long Service leave
- 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
- Fully paid Jury Service
- Lifestyle Leave - spend more time doing the things you love

  • Parts Advisor/customer Sales

    2 weeks ago

    Hamilton, New Zealand TWL Full time

    Support, advise and keep our customers on the road with your heavy transport parts knowledge. As a Parts Advisor with TWL, you will be the first point of contact for our customers who are seeking advice in Genuine aftermarket parts. Your focus will be to ensure you understand their needs and deliver the right parts in a timely manner, while keeping them up...

  • Customer Care Team Leader/coach

    2 weeks ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to build New Zealand’s most sustainable, convenient and customer-first company. We are looking for a Customer Care Coach (Team Leader) to...

  • Senior Customer Care Specialist Twl/wsl

    1 week ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...

  • Customer Care Specialist

    2 weeks ago

    Hamilton, New Zealand Toyota Full time

    Ebbett Toyota | Lexus of Hamilton require a |#Customer Care Specialist#| to join our specialized CRM Team. Great customer service and attention to detail is vital. Previous experience working with computer systems is essential to be able to fulfil this role. Prior car industry knowledge is not required, however this would be an advantage, for this...

  • Career Opportunity: Customer Care Specialist

    2 days ago

    Hamilton, Waikato, New Zealand beBee Careers Full time

    Career Opportunity: Customer Care SpecialistJob SummaryThis is an exciting opportunity to join our team as a Customer Care Specialist. As a key member of our Consumer Customer Care & Operations team, you will play a vital role in delivering exceptional customer service and support.Your main objective will be to contribute to the sustainable growth and...

  • Customer Care Specialist

    5 days ago

    Hamilton, New Zealand The Warehouse Group Full time

    **Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...

  • Customer Care Specialist

    1 week ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai...

  • Customer Care Specialist

    2 days ago

    Hamilton, New Zealand The Warehouse Group Full time

    **Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...

  • Customer Care Specialist Torpedo7

    1 week ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description Torpedo7, which is part of The Warehouse Group is New Zealand's largest multi-channel outdoor adventure retailer, with 19 stores nationwide and a dedicated webstore. We are unique in NZ in that our stores have all sorts of toys and experts under one roof - bike, camp, tramp, water, snow and motor-sport Keeping our customers on the...

  • Customer Care Specialist

    6 days ago

    Hamilton, Waikato, New Zealand The Warehouse Group Full time

    Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brandEvery day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I nga mahi pai (Own it) and...