Customer Care Specialist

1 week ago

Hamilton, New Zealand The Warehouse Group Full time

Company Description

Our purpose is simple; helping Kiwi’s live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good).

With these core values, we continue to shift our business radically daily, working towards our vision to make sustainable living easy and affordable for everyone

**Job Description**:
We are looking for someone to join our team and walk the talk of providing excellent customer service to our customers across the Warehouse and Warehouse Stationary online stores

**As a Customer Care Specialist your key responsibilities will be**:

- Managing customer enquiries with a strong resolution focus.
- Building rapport with customers by active listening and a mirroring communication style.
- Running efficient case management and follow-up within agreed timeframes.
- Keep up to date with processes, procedures and products to ensure accurate information is provided.

**Qualifications**:
Firstly, you are passionate about customer service While it would be ideal if you had some contact centre experience, we are interested in those who live and breathe our values and can;
- Really** own it **and be a reliable and responsible team member who can work independently while working collaboratively in a team.
- Have exceptional customer service, whether you have contact centre, retail, hospitality experience or no experience at all, we are looking for people who **think customer** in everything they do
- Keep a** do-good **mindset and be** **able to use high attention to detail, and maintain a high level of service while working under time constraints.
- Exceptional customer service skills, with a customer-centric mindset.
- Excellent communication skills (written and verbal) - a clear, calm, well-spoken phone manner and ability to listen.
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail
- Up for the challenge of working to target and KPI’s
- adaptable and of course passionate about our customers

**You will need to be available to work 40 hours per week, between 8am to 7pm and be able to work some weekend days.
Additional Information

By joining our diverse team, you will work among other customer champions** **with some good fun, laughs and team comradery along the way. This role is an excellent foot in the Warehouse Group door You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:

- Career opportunities that come with a company our size
- Take your birthday off - paid
- Staff discounts across all of our brands
- Long Service leave
- 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
- Fully paid Jury Service
- Lifestyle Leave - spend more time doing the things you love

  • Customer Care Specialist

    2 weeks ago

    Hamilton, New Zealand Toyota Full time

    Ebbett Toyota | Lexus of Hamilton require a |#Customer Care Specialist#| to join our specialized CRM Team. Great customer service and attention to detail is vital. Previous experience working with computer systems is essential to be able to fulfil this role. Prior car industry knowledge is not required, however this would be an advantage, for this...

  • Patient Care Specialist

    1 week ago

    Hamilton, Waikato, New Zealand Broad Street Home Care Full time

    We're seeking a patient care specialist to join our team at Broad Street Home Care, where we're dedicated to delivering exceptional care and support to our patients. As a compassionate and dependable individual with Parkinson's experience, you'll play a critical role in ensuring the well-being and safety of our clients.This role offers a range of benefits,...

  • Care Support Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand Community Integrated Care Full time

    **Company Overview:**Community Integrated Care is a multi award-winning charity that invests its profits back into the people it supports, its workforce, and local communities. Our mission is to provide high-quality care services that empower individuals to live independently and make their own decisions.**Job Description:**We are seeking a dedicated and...

  • Senior Care Specialist

    1 week ago

    Hamilton, Waikato, New Zealand Amada Senior Care North Shore Full time

    About Amada Senior Care North Shore:We are a dedicated team providing compassionate care and support to seniors in their daily living activities. Our goal is to ensure the comfort and well-being of our clients, promoting independence and dignity.Job Summary:We seek a qualified Senior Care Specialist to join our team. The ideal candidate will provide...

  • Customer Care Specialist

    6 days ago

    Hamilton, New Zealand The Warehouse Group Full time

    **Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...

  • Customer Care Specialist

    2 days ago

    Hamilton, New Zealand The Warehouse Group Full time

    **Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...

  • Customer Care Specialist Torpedo7

    1 week ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description Torpedo7, which is part of The Warehouse Group is New Zealand's largest multi-channel outdoor adventure retailer, with 19 stores nationwide and a dedicated webstore. We are unique in NZ in that our stores have all sorts of toys and experts under one roof - bike, camp, tramp, water, snow and motor-sport Keeping our customers on the...

  • Customer Care Specialist Torpedo7

    5 days ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description Torpedo7, which is part of The Warehouse Group is New Zealand's largest multi-channel outdoor adventure retailer, with 19 stores nationwide and a dedicated webstore. We are unique in NZ in that our stores have all sorts of toys and experts under one roof - bike, camp, tramp, water, snow and motor-sport We believe that New Zealand is the...

  • Customer Care Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand The Warehouse Group Full time

    Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...

  • Customer Care Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand Property Compliance New Zealand Pty Full time

    Property Compliance New Zealand Pty is seeking a highly skilled Customer Care Specialist - Remote Opportunity to join our team. As a key member of our team, you will be responsible for delivering exceptional customer experiences.About the RoleThis is a full-time opportunity that requires you to work as part of an amazing team of 5, utilizing your skills and...

  • Care Support Specialist

    3 days ago

    Hamilton, Waikato, New Zealand Community Integrated Care Full time

    About UsAt Community Integrated Care, we're passionate about enriching the lives of people with diverse care needs. We strive to provide innovative and bespoke care services that make a real difference. Our vision is 'Your Life, Your Choice', reflecting our commitment to choice, dignity, and respect.">Your RoleYou'll be supporting individuals with a range of...

  • Customer Care Specialist Twl/wsl

    5 days ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to make sustainable living easy and affordable to everyone. We are looking for someone to join our team and walk the talk of providing...

  • Care Specialist

    5 days ago

    Hamilton, Waikato, New Zealand Instillery Group Full time

    **Job Summary:**We are seeking a skilled and compassionate Care Specialist to join our Christchurch Community team. As a Care Specialist, you will play a vital role in supporting people with daily living skills and connecting them with their communities.About the Role:Provide person-centered support to individuals with disabilities, promoting independence...

  • Customer Care Specialist

    5 days ago

    Hamilton, New Zealand The Warehouse Group Full time

    **Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...

  • Warehouse Customer Experience Specialist

    20 hours ago

    Hamilton, Waikato, New Zealand The Warehouse Group Full time

    Job OverviewWe are seeking a skilled Customer Care Specialist to join our team. As a key member of our customer service team, you will be responsible for providing excellent support to our customers across the Warehouse and Warehouse Stationery online stores.You will utilise the latest live, online chat technology, as well as traditional phone and email...

  • Clinical Care Specialist

    6 days ago

    Hamilton, Waikato, New Zealand Bupa Group Full time

    Company Overview:Bupa Group is a leading healthcare organisation with over 4,000 employees across New Zealand. Our mission is to help people live longer, healthier, happier lives and make a better world.Job Description:We are seeking a Clinical Care Specialist to join our team at Bupa The Booms Care Home in Thames. This role offers the opportunity to provide...

  • Senior Customer Care Specialist Twl/wsl

    7 days ago

    Hamilton, New Zealand The Warehouse Group Full time

    Company Description The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to make sustainable living easy and affordable to everyone. We are looking for someone who can step up and walk the talk of providing...

  • Care and Support Specialists

    4 days ago

    Hamilton, Waikato, New Zealand Te Korowai Hauora O Hauraki Full time

    Caregiving OpportunitiesWe are seeking compassionate and skilled Care and Support Specialists to join our team. As a Care and Support Specialist, you will have the opportunity to make a real difference in the lives of our clients, supporting them to live independently in their own homes.Your Key ResponsibilitiesAssisting clients with daily tasks, such as...

  • Intensive Care Specialist

    1 week ago

    Hamilton, Waikato, New Zealand Waitemata District Health Board Full time

    About the RoleThe Critical Care Department at Waitemata Hospital is undergoing significant growth and expansion to reform and improve the tertiary critical care service for our region. We are seeking a highly skilled and experienced Intensive Care Specialist to join our team as a Critical Care Department Head.Company OverviewWaitemata Hospital is a leading...

  • Care Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand New Zealand Government Full time

    About the RoleWe are seeking a dedicated and compassionate Care Specialist to join our team at Te Whatu Ora - Health New Zealand Waikato. As a key member of our multidisciplinary team, you will provide essential support services to individuals experiencing eating disorders.Key ResponsibilitiesDevelop positive working relationships with clients, understanding...