Collections Team Leader
1 week ago
Excellent benefits such as Wellbeing Days, subsidized banking and insurance.
- Kiwibank’s Parenthood package includes 6 weeks paid baby bonus leave.
- Based in Lower Hutt with minimum two days in office.
**This is us. Where making an impact matters.**
Kiwibank is on a mission to make Kiwi better off. As a purpose-led organisation, we’re focused on doing what’s right for our customers and communities. We’re looking for a Customer Care Team Leader who can oversee daily operations for our Customer facing Collections Team and create an empathic and high-performing team culture.
In this role you will:
- Lead, develop, and coach our Recoveries Representatives to effectively deliver great outcomes for our customers in financial hardship.
- Build an empathic and high-performing team culture ensuring that allocated work is delivered within agreed SLAs.
- Be the after-hours support point of contact, responsible for arranging or providing coverage for sickness, annual leave, other absences, and public holidays.
- Take ownership of escalated complaints and provide resolutions.
- Manage quality assurance ensuring that all processes are consistent within the team.
- Foster a culture of continuous improvement.
- Support the Manager by undertaking other tasks and duties as required, defined, or requested.
**This is us. Where your expertise matters.**
At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:
- Proven experience leading and coaching a team, building a high performing and caring team culture.
- Previous banking or collections experience and ability to have difficult conversations with customers.
- A sound understanding of Dynamic 365 system and working knowledge of reporting and analytics.
- Strong process management and an interest in continuous improvement.
- Great communication and can build strong relationships with stakeholders.
You do not need to tick every box here to be considered
**This is us. Where you and your whānau matter.**
Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive - we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.
For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.
-
Deputy Team Leader Water
3 weeks ago
Lower Hutt, New Zealand Wellington Water Full timeAre you passionate about moving into a leadership role? - Do you excel in a fast-paced, exciting environment? - Pomare, Wellington based location This is a full time position of 40 hours per week The remuneration midpoint for this role is $ 91,075 (including KiwiSaver) depending on skills and experience The groups outcomes are delivered through an...
-
Team Leader Major Pipelines and Fabrication
5 days ago
Lower Hutt, New Zealand Wellington Water Full timeLead a skilled team with a variety of expertise. - Contribute to water and environmental outcomes for our community. - Variety of work locations in office and outdoors. This is a full-time permanent position with a remuneration range between $98,925 and $139,658 including kiwisaver, appointment remuneration will depend on skills and experience. **The...
-
Washplant Team Leader
5 days ago
Lower Hutt, New Zealand Pact Group Full timeJob Description Purpose of the Role - Lead a small Production team - Ensure production running at best productivity levels in consultation with the Plant Manager & Plant Engineers - Assist the Plant Manager with day to day operational oversight. - Be able to run and operate the factory equipment - Overtime is required to support pre-start and run-out of...
-
Team Leader Cleaning
1 day ago
Lower Hutt, New Zealand New Zealand Government Full timeNau mai, haere mai ki Te Whatu Ora ' Capital, Coast & Hutt Valley District **Location**: Hutt Valley Hospital **Service**: Cleaning Service **Contract**: Permanent, full-time **Salary**: $66,350 - $76,350 Kōrero mō te tūranga ' About the role The Team Leader will be responsible for providing leadership and management of the day to day operational...
-
Accounts Receivable Team Leader
6 days ago
Lower Hutt, New Zealand Hutt City Council Full timeExciting opportunity to lead a high performing team - Outstanding benefits & Lower Hutt location with flexible work options **About Us** Kia noho mai tēnei tāone hei pou herenga waka, hei pou herenga kaupapa, hei wāhi whai hua ki hōna iwi. At Hutt City Council our vision is to build a connected, resilient and inclusive city where all of our people...
-
Team Leader Water Loss Management
3 days ago
Lower Hutt, New Zealand Wellington Water Full timeMake a real difference to one of our most precious assets: Water - Take a leading role in the implementation of cutting-edge water loss and detection technology - Work across multiple communities and areas in this great region of ours We have an opportunity for a Team Leader, Water Loss Management to support the delivery of Water Services to the Greater...
-
Team Leader- Data Acquisition
2 weeks ago
Lower Hutt, New Zealand AsureQuality Full timeExciting Team Leader -Chemistry Data Acquisition & Interpretation role at our Wellington Laboratory - Take your Leadership skills to the next level, with the opportunity to coach & manage Supervisors. - Drive a culture of Operational Excellence and continuous improvement at the laboratory. **The Opportunity**: We are currently seeking a passionate,...
-
Team Leader
2 weeks ago
Lower Hutt, New Zealand Ventia Full timeProgressive Local Government client with large and diverse property portfolio - Supportive, collaborative, close-knit, and well-established team - Career development opportunity for a passionate, motivated individual **WHAT’S IN IT FOR ME?** - Join a well-established, close-knit team who work collaboratively and support each other to achieve contract...
-
Team Leader Tobacco, Alcohol and Drug Team
1 week ago
Lower Hutt, New Zealand New Zealand Government Full timeNau mai, haere mai ki whanau ora ki Te Awakairangi **Location**: Hutt Valley Hospital **Service**: Regional Public Health **Contract**: Permanent Kōrero mō te tūranga - About the role To provide leadership and management for the Tobacco, Alcohol and Drugs Team who have a focus across the greater Wellington region. Leading this diverse team to...
-
Team Lead Investment Planning
7 days ago
Lower Hutt, New Zealand Wellington Water Full timeWork collaboratively with Technical Teams and Senior Leaders - Huge variety of assets in a dynamic industry - Based Petone office close to the beach and shops This is a full time position of 40 hours per week The remuneration range for this role is 136,327 to $192,461 (including KiwiSaver),ideally looking to recruit between $136,327 to $160,384 depending...
-
Team Leader Water Loss Management
4 days ago
Lower Hutt, New Zealand Wellington Water Full timeLead work that is a key priority within our community. - Strategic role utilising an analytical mindset. - Petone based location with work from home days. This is a full-time position with a remuneration range midpoint of $125,755 (including KiwiSaver), starting remuneration will depend on skills and experience. **The opportunity** As the Water Loss Lead,...
-
Customer Services
1 week ago
Lower Hutt, New Zealand Foodstuffs North Island Full time**About Gilmours Wellington** We are a locally owned and operated wholesale food and beverage supplier working with the hospitality and related industries within the greater Wellington Region. We pride ourselves on great customer service, being a trusted brand that offers great value to our customers, going the extra mile and being a fantastic place to...
-
Runner - Bin Collection
2 weeks ago
Lower Hutt, New Zealand Trade Assist Full timeWeekly pay - Sign in bonus* - 40 plus hours per week The job will see you on your feet for 9-12 hours a day so must be physically fit! **IMMEDIATE STARTS AVAILABLE - NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED!** **The Role**: - Recycling/ rubbish truck runner - $22.75 p/h - weekly pay! - Monday-Friday plus 1 weekend day - 4:30AM -...
-
Business Leader
6 days ago
Lower Hutt, New Zealand Kāpura Full timeBrew’d Boulcott is looking for a Business Leader to join the team! Brew'd Boulcott is a suburban bar and restaurant which prides itself on providing a high quality experience to customers and delivering consistently delicious food with every plate! We have a real sense of community and love welcoming our locals new and old into the venue. We are on the...
-
Team Support Specialist
7 days ago
Lower Hutt, Wellington, New Zealand Health New Zealand | Te Whatu Ora Full timeJob OverviewThe AWHI Team Coordinator plays a vital role in supporting the Team Leader and contributing to the expansion and development of our service. This role requires strong organizational and communication skills, with the ability to work effectively in a dynamic environment.You will be responsible for managing day-to-day operations, coordinating...
-
Team Leader
3 days ago
Lower Hutt, New Zealand Waste Management Full time**Company Description** About Us** WM New Zealand Limited is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. **Job Description** About the role** Reporting to the...
-
Customer Support Team Leader at Smartly
2 weeks ago
Lower Hutt, New Zealand Datacom Full timeA bit about Smartly, a Datacom company We’re an online payroll software business, that helps over 18,000 small and medium sized Kiwi businesses stay on top of all things payroll and feel confident that they’re paying their people right. We’re proudly owned by Datacom, one of the largest IT businesses in NZ, so we have access to some of the smartest...
-
Equity Team Leader
5 days ago
Lower Hutt, New Zealand New Zealand Government Full timeNau mai, haere mai ki whanau ora ki Te Awakairangi **Location**: Hutt Valley Hospital **Service**: Regional Screening Service **Contract**: Permanent, full-time **Salary**: $90,534 to $94,266 Kōrero mō te tūranga - About the role We have an exciting opportunity for an individual with proven experience in leading and coordinating joint planning with...
-
Shopfloor Team Member
3 days ago
Lower Hutt, New Zealand The Warehouse Full timeCompany Description The Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first ‘red shed’ challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role...
-
Team Coordinator
4 days ago
Lower Hutt, Wellington, New Zealand Health New Zealand | Te Whatu Ora Full timeContract: Permanent, Part-Time (0.3FTE / 12 hours per week)Salary: Designated Scale A - Allied, Public Health, Scientific & Technical SECA ($111,240 - 117,420) or Equivalent Nursing ScalePlease note that this role is only available for current Health New Zealand / Te Whatu Ora staff. Any non-Te Whatu Ora applications will be declined.Health New Zealand | Te...