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Team Leader

3 months ago

Lower Hutt, New Zealand Ventia Full time

Progressive Local Government client with large and diverse property portfolio
- Supportive, collaborative, close-knit, and well-established team
- Career development opportunity for a passionate, motivated individual

**WHAT’S IN IT FOR ME?**
- Join a well-established, close-knit team who work collaboratively and support each other to achieve contract goals and obligations.
- Be part of a large organisation supporting a team that looks after a progressive local government client providing essential and critical services to the community.
- The WMC is operational Monday to Friday from 7am to 7pm allowing for flexibility with shifts.

**ABOUT THE ROLE**

This is not a typical contact centre/helpdesk job as it tracks and manages each job from request to delivery and completion.

Accordingly, the Team Leader role involves the setting of targets and direction for the team; ensuring the team is resourced in line with operational needs; ensuring the customer and subcontractor calls are answered professionally, managing the workflow through systems, monitoring delivery performance, and reporting on outcomes in accordance with contractual obligations and service level metrics.

**ABOUT YOU**
- Demonstrated experience in a supervisory/management environment (including coaching and development of team members)
- You will need to have sound knowledge of Microsoft Office Suite and Power BI experience is an advantage
- Experience of data manipulation and reporting
- Advanced financial literacy and problem-solving skills

**HOW TO APPLY