Customer Service Manager

6 months ago


Hamilton, New Zealand AllRecruits Ltd Full time

**Responsibilities**:

- Manage a small, dedicated customer service team providing support locally and internationally.
- Manage day to day operations of the team
- Develop and deliver improvements to the team's performance and processes.
- Monitor and track orders for the team, ensuring timely delivery of customers' products
- Responding to customer inquiries and resolving product issues promptly like exchanges and returns.
- Provide product information to customer orders
- Work in a fast-paced environment where flexibility to get the job done means taking on different tasks when needed
- Providing technical support and troubleshooting of customer orders in multiple warehouse order systems for the different international regions
- Working with other team members in a small growing 4-person team to improve customer service processes

Qualifications:

- 1-2 years of experience managing a customer support service team
- Excellent communication and critical thinking / problem-solving skills
- Strong computer skills and the ability to learn multiple computer systems fast.
- Strong proficiency with computers and online systems including Microsoft Office Suite
- Ability to work in a fast-paced environment and love to be busy.
- A positive attitude and willingness to go the extra mile.

Why join the team:

- Lots of growth potential
- Joining a modern ECom company
- International focus
- Wellness benefits that you can put towards something of your choice
- Funded parking



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