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Service Performance Manager

4 months ago

Palmerston North, New Zealand Transpower Full time

Drive delivery performance from outsourced service providers.
- Work internally and externally to ensure great outcomes are achieved safely.
- Collaborate with project and maintenance delivery teams and across Transpower.
- Optimise Central North Island operational performance and contractual outcomes_ (_Palmerston North based role)_._ Be part of enabling a net carbon zero future for Aotearoa._

Transpower owns and operates New Zealand's National Grid - the unique High Voltage transmission network connecting areas of generation with towns and cities across New Zealand. Our core purpose is to empower the energy future for New Zealand - a future that delivers a net-zero carbon economy and a reliable and secure electricity system.

Our Grid Delivery division is accountable for the delivery of all work across New Zealand's transmission network. This includes project and maintenance work, delivered in conjunction with our service provider organisations. Transpower delivers approximately $400M capex and $100M in opex per annum.

**About the opportunity**

Service Delivery are the custodians of the grid service that is delivered to our customers. We have the opportunity for you to join our Regional Services team responsible for ensuring that Transpower consistently meets agreed service levels. You'll spend time in both our Palmerston North office and out in the field to lead, drive, and influence a diverse operational team focused on providing oversight on work integration and optimisation.

While you won't have line management responsibilities, you'll operate as enterprise leader and collaborate and coordinate with Service Delivery Managers, Works Schedulers, Project Managers, and other Regional Delivery team members, and provide leadership, alongside the Regional Service Manager, to drive a culture of:

- Health, safety, and wellbeing first and always
- Innovation, excellence, and adaptability for change
- A kaitiakitanga approach for our environment, relationships, and assets, and
- Being part of an aligned, connected, and high-performing transmission whanau

A full New Zealand driver's license is required as, on average, there may be a couple of days of pre-planned travel per fortnight. As our assets operate 24/7 you will have on call responsibilities as agreed within the Service Delivery Team however, this doesn't tend to impact your personal life unduly. For Grid events (unplanned outages) your situational awareness of grid service and risk will be integral to restoring and improving customer service.

**What will you bring?**

A relevant engineering degree/tertiary qualification (NZCE/equivalent) and/or industry tertiary qualification and well-developed indirect leadership skills, a performance orientation, and the ability to be both nimble and considered. You'll investigate and tackle problems at pace while collaborating and influencing for quick wins and to ensure enduring continuous improvement and practice excellence.

**Your CV and cover letter will clearly articulate**:

- A successful track record improving service delivery performance though others, including safety, quality, risk mitigation and commercial outcomes
- Demonstrated success with systematic process of maintaining, upgrading, and operating complex physical assets, cost-effectively, in a safety conscious environment
- Astute influencing and relationship management skills, with proven ability to work in a matrix structure across multiple stakeholders and maximising the best possible outcomes
- Experience integrating engineering and/or technical principles with sound business acuity, practices, and discipline
- Sound understanding of contract management - ideally involving long term service provision of both maintenance and project work

While not essential - a business management qualifications would be advantageous.

**Join us at Transpower**

Aotearoa is powered by the people who work here. Every home, every marae, every electric vehicle, every hospital relies on the electricity we manage and deliver. This is your opportunity to join us on a mission that affects all New Zealanders, the planet, and the economy.

**Next steps**

If you are looking for a leadership opportunity (without line management responsibilities) with meaningful work - where you can have enduring positive impact on customers, the communities we serve, and New Zealand - we offer that in this senior role, in addition to plenty of variety and challenge.

**To apply, you must be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.**

**Job Details**:

- Position Description
service+performance+manager+pd+(january+2022).pdf- Reference #
30482- Posted on
11 May 2024- Closes on
26 May 2024 23:00- Location(s)
Palmerston North- Expertise
Civil, Electrical, Mechanical, Engineering Science, Engineering, Project Management- Job level(s)
Experienced- Work type(s)
Permanent Full Time