Retail Operations Manager

4 months ago


Tamaki, New Zealand MyLotto Full time

**Why choose Lotto?**:
At Lotto NZ, we’re believers in inspiring Kiwis to dream big. So working with us means doing meaningful mahi that benefits good causes across Aotearoa. All while having fun along the way.

Everything we do comes back to making sure Kiwis can play in a way that’s healthy and fun, whilst returning 100% of our profits back into our communities around Aotearoa.

**Our Commitment as a Crown Entity**:
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

**A bit about the role**:
At Lotto NZ, we are dedicated to revolutionizing the retail experience for both our customers and our retailers. Our mission in the Retail Operations team is to drive excellence through operational performance, continuous improvement, and cutting-edge technology. We are looking for a Retail Operations Manager to join our team and lead the charge in enhancing the experience for our customers, retailers and Relationship Managers out on the road.

**Why Join Us?**:

- ** Make an Impact**: Be part of a team that is transforming the retail landscape.
- ** Opportunity for Growth**: Opportunities for professional development.
- ** Innovation**: Work with new technologies and drive meaningful change.
- ** Culture**: Join a supportive and collaborative work environment where your contributions are valued.

**Your day-to-day**:
As our Retail Operations Manager, you will be at the forefront of our retail operations, driving initiatives that set up and operate our retail stores. You will lead a team of retail operations specialists, retail care consultants and fixed term resources, ensuring seamless operations and exceptional retailer experiences. Your role will involve:

- ** Operational Excellence**: Driving and overseeing the performance of retail operations, from store setup to sales operations, through simplified processes. Leading the day to day running of retail initiatives including timelines, budget, deliverables and projected outcomes
- ** Innovation**: Identifying high-value automation and AI use cases, developing solutions, and driving the digitization of retail processes and documents.
- ** Leadership**: Leading a high-performing team, fostering a positive work environment, and promoting professional growth.
- ** Collaboration**: Working closely with senior managers to achieve retail and customer service goals, and being the escalation point for retailer feedback, ideas and issues.

**What You'll Focus On**:

- Creating operational plans for retail initiatives, including timelines, budgets, and deliverables.
- Optimising the operational utilisation of our CRM system for efficient retail operations.
- Leading product management for DocuSign and driving operational efficiencies.
- Implementing workforce planning and leave strategies to adapt to evolving business needs.
- Drafting and presenting business cases for retail improvements.

**A bit about you**:** Your Skills and Experience**:

- ** Technical Skills**: Advanced proficiency in Microsoft Office, SAP, Microsoft Dynamics, and other ERP systems.
- ** Leadership**: At least 8 years of experience in people leadership, with the ability to manage a diverse team.
- ** Innovation**: Experience with AI frameworks and continuous improvement tools (PDCA, Kaizen, Six Sigma).
- ** Communication**: Excellent communication, presentation, and negotiation skills.
- ** Project Management**: Strong project management skills with a focus on delivering results.

**Qualifications**:

- A relevant tertiary qualification in operations management, computer science, continuous improvement, or a related field.
- Knowledge of artificial intelligence and/or machine learning is a plus.

If you are ready to take your career to the next level and make a difference in a unique part of New Zealand’s retail industry, to join our team as a Retail Operations Manager

**How we care for you**:
To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we. Some of this includes:

- Insurances including medical, life, income protection and critical illness to make sure you’re covered whenever you need it


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