Senior Customer Response Coordinator
4 days ago
**He angitūtanga: The opportunity**
Auckland Council’s Healthy Waters department has an opportunity for a Senior Customer Response Coordinator within the Operations North team.
- Please note_: This is a newly created role and you will be operating from our Orewa office.
In this role your main focus is to provide effective stormwater response management to support the Healthy Waters Department and deliver exemplary customer and stakeholder services in the Healthy Waters' Operations teams.
The role will have a heavy focus on liaising and achieving high customer satisfaction results by managing outcomes between customers, engineers and maintenance contractors.
Day-to-day you could expect to work on:
- Achieving high levels of customer satisfaction for Operations and be the first point of contact between the Customer and the Healthy Waters Department, including contractors ensuring a high level of interpersonal, negotiation and dispute resolution skills are used
- Providing operational support to the Area Operations teams during heavy rain events and floods throughout the Auckland region
- Co-ordinate and collaborate with the various Healthy Water’s teams on the preparation of the required storm and flood event reports to be distributed to the ELT (Executive Leadership Team) and wider council Whanau as required
**He kōrero mōu: About you**
This role requires experience in similar Customer Response roles, with a sound understanding of stakeholder engagement and management.
We will be looking for specific experience with:
- A qualification (degree/diploma) or equivalent experience in customer service principles, business management, humanities, public policy, communications or related discipline
- 8+ years' experience in a customer service, relationship management, communications, public relations, or related role with transferable experience
- Experience with local government and associated political environment
**Ngā āhuatanga kei a mātou: What we offer**
Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.
In return for your hard work, you can expect a flexible and supportive work environment.
Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.
You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts
**Applications close**: Sunday 11th September
- Our employer Kiwisaver contribution is additional to base salary offered._
- Auckland Council strongly encourages our employees to be fully vaccinated._
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