Senior Customer Response Coordinator

4 days ago


Auckland City, New Zealand Auckland Council Full time

**He angitūtanga: The opportunity**

Auckland Council’s Healthy Waters department has an opportunity for a Senior Customer Response Coordinator within the Operations North team.
- Please note_: This is a newly created role and you will be operating from our Orewa office.

In this role your main focus is to provide effective stormwater response management to support the Healthy Waters Department and deliver exemplary customer and stakeholder services in the Healthy Waters' Operations teams.

The role will have a heavy focus on liaising and achieving high customer satisfaction results by managing outcomes between customers, engineers and maintenance contractors.

Day-to-day you could expect to work on:

- Achieving high levels of customer satisfaction for Operations and be the first point of contact between the Customer and the Healthy Waters Department, including contractors ensuring a high level of interpersonal, negotiation and dispute resolution skills are used
- Providing operational support to the Area Operations teams during heavy rain events and floods throughout the Auckland region
- Co-ordinate and collaborate with the various Healthy Water’s teams on the preparation of the required storm and flood event reports to be distributed to the ELT (Executive Leadership Team) and wider council Whanau as required

**He kōrero mōu: About you**

This role requires experience in similar Customer Response roles, with a sound understanding of stakeholder engagement and management.

We will be looking for specific experience with:

- A qualification (degree/diploma) or equivalent experience in customer service principles, business management, humanities, public policy, communications or related discipline
- 8+ years' experience in a customer service, relationship management, communications, public relations, or related role with transferable experience
- Experience with local government and associated political environment

**Ngā āhuatanga kei a mātou: What we offer**

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.

In return for your hard work, you can expect a flexible and supportive work environment.

Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts

**Applications close**: Sunday 11th September
- Our employer Kiwisaver contribution is additional to base salary offered._
- Auckland Council strongly encourages our employees to be fully vaccinated._



  • Auckland, New Zealand Tribe Group Full time

    Our C ustomer Service and Contact Centre Team are experts in temp and permanent c ustomer service and contact centre recruitment; it's what they do and love day in, day out. We have an incredible client base, working with top Kiwi businesses across all industries and sectors, from large global corporates to startups and government organisations.We are a busy...


  • Auckland City, New Zealand Madison Recruitment Full time

    This large government organisation is looking for a diligent, accurate and efficient administrator to join a busy team to help with increased demand. **Specifics**: - Temporary Assignment for 6 months - CBD based office with some WFH flexibility - $30 per hour + 8% holiday pay - Monday - Friday, business hours **About the role**: *** **This customer...


  • Auckland City, New Zealand Madison Recruitment Full time

    This large government organisation is looking for a diligent, accurate and efficient administrator to join a busy team on a new and exciting project. **Specifics**: - ASAP start - 6 months, long term opportunities - CBD based office with some WFH flexibility - $28 per hour + 8% holiday pay - Monday - Friday, business hours **About the role**: *** **This...


  • Auckland City, New Zealand Team Recruitment Full time

    **The company**: Join a dynamic and well-established New Zealand owned International Freight Forwarding company, renowned for its remarkable success in the industry. With a strong commitment to providing exceptional service offerings across the entire supply chain, our company takes pride in delivering outstanding customer experiences. **The role**: As a...

  • Clinical Coordinator

    5 hours ago


    Auckland City, New Zealand New Zealand Government Full time

    Clinical Coordinator - Urgent Response Service Adult Community Mental Health - Full time permanant position (1.0 FTE, 40 hours per week) - Key role in the Community Acute Service Appropriate Te Toka Tumai or Directorate signed off whakatauki English Translation Ko wai mātou | Our Organisation We are Te Whatu Ora Te Toka Tumai Auckland. We provide health...


  • Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is so much more than we might seem! Ahead of us are some gritty projects, and we have highly skilled innovators and amazing talent working across our business. As Aucklanders we know AT has committed to reducing our budgeted funding from Auckland Council and to achieve this, we have recently worked through a number of changes, cost...

  • Clinical Coordinator

    5 hours ago


    Auckland City, New Zealand Auckland District Health Board Full time

    **Adult Community Mental Health** - Full time permanant position (1.0 FTE, 40 hours per week) - Key role in the Community Acute Service Appropriate Te Toka Tumai or Directorate signed off whakatauki - English Translation_ **Ko wai mātou | Our Organisation** We are Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than...


  • Wellington City, New Zealand Accident Compensation Corporation Full time

    Our purpose at ACC is to improve lives every day. It’s to put our customers first, showing them manaakitanga and supporting their wellbeing. It’s to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we’ll be there. We have an exciting **6 month contract **in the Shared Capability Coordinator Practice as a Senior...


  • Wellington City, New Zealand Senior Move Managers Full time

    Summary: The role of the Team Leader is to assist the wider operations unit with the daily operations of the Senior Move Managers staff, vehicles and materials in their region of responsibility. Essential Duties and Responsibilities: - Conducting initial surveys for paid and private moves. - Coordination of all team members on a daily basis. - Coordination...


  • Wellington City, New Zealand Accident Compensation Corporation Full time

    Permanent opportunity in the Shared Capability Coordinator Practice - Support the delivery of ACC’s work in Agile Release Trains. - Join an organisation that supports and develops your career - Bring your Senior Coordinator financial budget, report writing and coordinator expertise Our purpose at ACC is to improve lives every day. It’s to put our...


  • Auckland, Auckland, New Zealand Matrix Security Group Full time

    Company OverviewMatrix Security Group is a stable and secure company that values its team members. We are a professional and fast-paced organization that is looking for a skilled individual to join our Communications Centre.Salary: $60,000 - $80,000 per annumJob DescriptionWe are seeking an experienced Monitoring Centre Operator to assist with the effective...


  • Auckland City, New Zealand Geneva Healthcare Full time

    **Customer Support Coordinator**: Auckland, NZ Permanent **This is a permanent full time role (40 hours per week) based at our CBD office.** **Who we are | Ko wai matou** Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training...


  • Auckland City, New Zealand Geneva Healthcare Full time

    **Customer Support Coordinator**: Auckland, NZ Permanent **This is a permanent full time role (40 hours per week) based at our Quay Street office.** **Who we are | Ko wai matou** Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great...


  • Auckland City, New Zealand Geneva Healthcare Full time

    **Customer Support Coordinator**: Auckland, NZ Permanent **This is a permanent full time role (40 hours per week) based at our Quay Street office.** **Who we are | Ko wai matou** Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great...

  • Customer Coordinator

    7 months ago


    Auckland City, New Zealand Vector NZ Full time

    Customer Coordinator - Full-time - Engagement type: Permanent - Employee - Department: Customer Excellence **About us** If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots, and we want you to join us...


  • Wellington City, New Zealand New Zealand Government Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders. Whether straight from secondary school, university or seeking a career shift, join our team as...


  • Auckland City, New Zealand Auckland Council Full time

    **He angitūtanga: The opportunity** **Senior Volunteer Coordinator - Auckland Zoo** Auckland Zoo is recognised as one of the most progressive zoos in the world. A winner of national and international environmental-related awards, it is home to 126 different species and over 1,000 animals. As the Senior Volunteer Coordinator, you will support the Manager...


  • Wellington City, New Zealand New Zealand Government Full time

    Discover a career with purpose at MBIE Discover a career with purpose at MBIE - We're creating a secure and resilient online New Zealand, come and join us! - Your information security knowledge combined with a drive to help New Zealanders will be an asset to our team. - Engaging and rewarding career opportunity. - Wellington based Permanent opportunity. -...


  • Auckland City, New Zealand InterGroup Full time

    Are you a customer orientated operations coordinator and a bit of a character? At InterGroup, our people are real good characters who have each other’s backs every day. And we're after more characters like you to come and join us! **What's the job?** InterGroup are New Zealand's Infrastructure and Industrial Services specialists, delivering services in...


  • Auckland City, New Zealand Programmed Full time

    We currently have an exciting opportunity for a Senior HSEQ Coordinator to join our New Zealand team. As the Senior HSEQ Coordnator, your role will be to drive positive cultural change and behaviour with respect to Health, Safety, Quality, and Environment (HSEQ) across all divisions of Programmed nationally, actively pursuing continuous improvement...