Sms Technical Support Analyst

3 weeks ago

Wellington City, New Zealand Te Kura - The Correspondence School Full time

**Ko wai mātou | About Us**

As New Zealand's largest school Te Aho o Te Kura Pounamu (Te Kura) provides personalised and authentic learning programmes through distance education from early childhood level to NCEA Level 3, including to young adult and adult learners.

Our vision is to enable our students to achieve their educational and personal goals, empowering them to become engaged and contributing members of their communities.

**Mō tēnei tūranga mahi | About this position**

Within the SMS Help and BA team, the SMS Technical Support Analyst directly support our kaimahi and provide expertise on our Student Management System, alongside other linked tools such as the Student Reporting database and various daily processes.

You will join a small but efficient community of developers, BAs and testers, network specialists, and helpdesk resources.

On a day-to-day basis you can look forward to analysing kaimahi's tickets, providing practical answers and maintaining our student information system, execute and support regular (i.e. daily, weekly, monthly, annually) business processes. Complex queries may also lead to root cause analysis or escalation to more senior members of the team.

**Ko koe tēnei | About you**

We are keen to hear from you if you are excited by the idea of working with us in our IT whānau. This is a unique chance to work for an organisation at the heart of New Zealand education, and give back to the community in a unique, technology-orientated, cyber-secure and innovative way

You'll bring a strong attention to details, an appetite for problem solving, and an eagerness to learn our tools and methods. A previous experience in IT, in a role where you supported end-users is preferable
- we would also consider graduate testers with the right attitude and skillset. A passion for learning and continuous self-improvement and sharing knowledge and experience with others.

The role may imply supporting our testing team as well. It will also be the perfect opportunity to develop a test automation strategy, with help and support from your teammates.

**Me pēhea te tuku tono | How to Apply**

**E hiahia mōhio anō ana koe? | Like to find out more?**

**Applications close on Friday 6 September at 11:59pm

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