Real Time

5 months ago


Auckland City, New Zealand Auckland Transport Full time

Auckland Transport specifies and contracts bus, ferry, train and ride share services that deliver over 14,500 trips on a business day.

Manager, Real time and Response is responsible for leading the team whose purpose is to ensure safe and effective management of the public transport network in real-time. This includes the planning, management and recovery of network disruptions and the operations and facilities services of public transport bus and ferry facilities.

**Te Whiwhinga mahi | The opportunity**

The Real time and response teams need to be cohesive and agile, being able to plan, anticipate and respond to disruption, while ensuring customers are enabled with the appropriate information for journey continuity.

This role will manage that team ensuring daily public transport services are running optimally, with facilities safe, maintained, and operable; ensuring customer information is disseminated swiftly from operations to customer channels and providing timely and succinct operating information to bus, train and ferry operators.

**Key tasks will include**:

- Leading the network operating protocols and system alignment to achieve consistency of travel experience for users of the bus, ferry and rail services during disruption
- Contractor management for facilities services
- Attending and contributing to infrastructure related project control groups, to ensure fit for purpose for facilities management and preparedness for service inclusion
- Facilitating incident reviews to gain actionable insights for continuous improvement
- Reviewing readiness planning for new infrastructure operationalisation and approving resourcing plans
- Leading the business unit planning for resource management of special events
- Working collaboratively with the PT Operations senior management team to review weeks events, review work in progress and drive results
- Overseeing network incident reviews and risk mitigation activity

**Ko koe tēnei | About you**
- A tertiary qualification is required in a related discipline
- Dynamic people leadership and experience leading large teams
- 10-15 years' experience managing service operations in a large scale, critical operating environment.
- Other desirable attributes and experiences would include:

- Incident management
- Operational infrastructure management experience
- Contract management
- Facilities management
- Public sector experience
- Project Management qualification

**Ko wai mātou | About us**

We have a great culture, encouraging diversity and inclusion in all we do, and we care Auckland Transport is passionate about giving you opportunities to develop through internal leadership and development courses as well as flexible working arrangements.

We also have:

- Modern waterfront based office
- Competitive remuneration
- Paid parental and partner leave
- A supportive, high performing team environment
- Health and Wellbeing benefits

**If this opportunity sounds like the career step you have been seeking, please APPLY NOW


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