Customer Experience
4 days ago
We are a full-service GP provider, but not your typical GP practice We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do
This role is pivotal to our Customer Experience team, you will be delivering outstanding customer service and support, leading to better health outcomes for our customers. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience.
**About the role**:
You will deliver customer-first service and liaise with patients, their families and care providers. You will be the “go to” for resolving customer experience issues and provide support to the clinical team. Ultimately, you will be proactive in making all patient experiences as seamless, easily accessible, timely and safe as possible.
- Provide insight into process improvement to the wider CX team.
- Assisting with clinical operations, clinical recalls, repeat prescriptions & referrals.
- Handling patient files.
**Experience Required**:
- Customer service experience
- Able to thrive in a fast-paced environment
- Exceptional written and verbal communication skills
- Analytical thinking and sound judgement when making decisions
- Detail oriented and the ability to multitask
- Team player who can collaborate with various departments
We are seeking motivated individuals to join our friendly and passionate team.
- Full-time 40 hours a week
- Must be flexible to be rostered between Monday-Sunday on a rotating roster between 7am-9pm
If you're passionate about customer care and would like to step into the healthcare industry to make a difference, we would love to hear from you
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