![Te Runanga Group](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Manager
4 weeks ago
Permanent, Full Time
Great remuneration package on offer - including free carpark + other staff benefits/discounts
Auckland
Kia hiwa rā
An iconic and distinctly New Zealand attraction - The All Blacks Experience, showcases our national passion and cultural connection to rugby, along with the incredible accomplishments of our national teams in black. This interactive experience takes manuhiri (visitors) on a guided grassroots-to-glory journey, through the story of rugby in Aotearoa exploring how it's shaped us. Manuhiri will hear from legends of the game and immerse themselves in the All Black environment, from locker room to the roaring of stadium crowds.
As our business continues to grow, the role of Customer Experience Manager will lead our team of rugby and customer-mad guides, ensuring that all guides are trained to the highest standards and supported to deliver a consistent, quality experience to our manuhiri.
You'll be part of a small friendly management team and have the opportunity to influence and make a difference to the way we deliver service to our visitors. We're offering a competitive salary package and autonomy to develop the role in conjunction with the wonderful retail and event offerings at the All Blacks Experience.
We're looking for a person with the confidence and personality to lead a large group of customer facing kaimahi (employees), who come from a diverse background with diverse levels of experience. As part of this role, you'll be working closely with the Retail Manager and Bookings & Events Coordinator to ensure the everyday smooth running of our business. No two days will be the same as we seek to realise our vision
Our purpose is to make the connection - with our manuhiri, through our people, to our place and Kāi Tahu values.
A little bit about you
- Must have a minimum of 5 years operational leadership experience
- We need you to have significant experience in delivering face to face customer service, a love of people, visitors and a sound knowledge of rugby
- You'll be comfortable leading a team of customer service staff, leading training activities and monitoring consistency of service delivery
- Have sound time management and attention to detail
- Previous hands-on experience from within a tourism/attraction based business preferred
Interested in joining us?
The All Blacks Experience is a fun, unique and safe place to work and we'd like to keep it that way. Before starting with us, you'll go through a range of checks, including drug and alcohol testing. Health and safety is super important and this is part of how we keep you, our team and our customers safe.
As part of the Ngāi Tahu Tourism group this role is an opportunity to contribute to the group's vision of enriching the lives of current and future generations of Kāi Tahu Whānui. We'll offer you the opportunity to enhance your knowledge of te reo and become part of our wider group of varied tourist attractions. We take great pride in warmly welcoming manuhiri to our experiences and manaakitanga is one of our core values that drives the way we do business.
Want to find out a little bit more about us?
Job Details
- Reference #
26257- Business areas
All Blacks Experience- Posted on
Monday 07 Aug 2023- Closes on
04 Sep 2023 12:00- Expertise
Hospitality & Tourism- Work type(s)
Full-time, Permanent
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