Customer Service Desk Supervisor

6 months ago

New Plymouth, New Zealand Mitre10 Full time

Mitre 10 needs no introduction as a proudly New Zealand owned and operated business. Mitre 10 New Plymouth is a dynamic and growing company, with a vision to provide great quality products and the best value and expertise to enable our customers to have an affordable and easy DIY experience.

Our success includes;
**Employer of Choice Award Winner 2022**

**Supreme Business Award Winner 2022**

**Large Business Excellence Award Winner 2022**

**Environmental Excellence Award Winner 2022**

You can be part of our continuing success by joining the team at Mitre 10 New Plymouth.

**What’s in it for you?**
- Multiple additional benefits including a paid day off for your birthday
- Monthly bonus potentials
- Footwear subsidies
- VTNZ and Gym discounts
- Long service leave benefits
- Employee life insurance scheme
- Annual Dental & Health Checks
- The opportunity to be an integral part of a proudly Kiwi-owned and operated independent retail business
- Industry leading learning and development framework including NZQA qualifications, opportunities to grow your career, and all the tools required to perform the role
- A workplace that prioritizes wellbeing promoting several wellbeing initiatives
- An equal opportunity employer that promotes diversity, equality and inclusion in the workplace

**Who you are**:
To succeed in being one of our Mitre 10 family you will
- Have a passion for customer service excellence
- Have a quick and alert mind, with the ability to adapt and be flexible
- Have a willingness to learn and a can-do attitude
- Love working in and collaborating with a team
- Be energetic, positive and enthusiastic
- Have strong attention to detail
- Be physically fit and capable with no restrictions on lifting or manual handling
- Have basic computer literacy, where you are able to learn new systems

**The Role**:
Mitre 10 St Aubyns Street

This is a key role within our store, which requires a smart, quick thinking and capable person to supervise & lead our extremely busy Checkout team.

This position includes but is not limited to - dealing with customer and staff enquiries, telephone calls, product location, sales, returns and all the other aspects related to ensuring we deliver exceptional service at all times.

The Customer Service Checkout team deliver the first and last impression of our business and the person we seek to supervise this area must have the ability to remain cool under pressure and be able to think on their feet whilst keeping a positive attitude in this hugely important role.

The successful applicant must have had previous experience in supervising/leading a team and good product knowledge to assist our customers.
- 40 hours per week Sunday - Thursday

So, if you want to work in a fun, dynamic work environment and you think you can deliver on what we seek, then please forward a CV and cover letter via this website.

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