Service Desk Team Member

3 weeks ago

New Plymouth, New Zealand The Warehouse Full time

Company Description The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket.
They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.
The Warehouse stores or 'red sheds' are a kiwi household name, with a presence in virtually every kiwi home and community.
By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our friendly, helpful Team Members help keep our customers shopping with us.
Job Description This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service.
As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.
Your day-to-day responsibilities will include: Answering customer inquiries and providing advice.
Processing returns, exchanges, refunds, and transfers.
Supporting our Loss Prevention team by assisting with security measures and ensuring the safety of our store.
Helping supervise and support the Checkout area as needed, ensuring that all transactions run smoothly and efficiently.
We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure.
If you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities, we want to hear from you
Days and hours of work are Sunday to Wednesday: Sun, Mon 2:45pm - 8:30pm & Tues, Weds 8:00am - 3:30pm Please note; this is a fixed term position until the 1st March 2025.
Qualifications Ideally you will have: Previous experience in retail, hospitality, or a customer-facing role.
A positive, can-do attitude.
Strong attention to detail, especially with Audit requirements.
Ability to think quickly on your feet.
Resolve customer issues in a timely manner.
The ability to undertake heavy lifting, climbing ladders, and being on your feet for long periods.
Additional Information What can The Warehouse offer you?
Team Card: Your team card gives you significant savings at each of our brands, including The Warehouse, Warehouse Stationery, Noel Leeming, and Torpedo7.
Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
Counseling: Through Benestar, you can access free confidential counseling and advice.
Career Progression: an excellent stepping stone into other internal opportunities.
Plus loads more
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