Customer Care Team Leader

1 week ago


Auckland City, New Zealand NZ Safety Blackwoods Full time

You will be a strong leader with a passion for building great teams, a strong focus on continuous improvement and an interest in working on exciting projects, along with the ability to work in a fast paced, changing environment.

Located in **Wiri, Manukau** the Customer Care team is a pivotal part of the business. We are the centre point between our sales team, our distribution centres and our customers, ensuring that the right product gets to the right customer, on time.

**The Role**:

- Lead by example in promoting a positive customer care experience
- Oversee the efficient handling of sales, service, product, pricing and delivery queries
- Handle escalated calls resolving customer concerns in a professional & empathetic manner
- Develop a high performing team by coaching and mentoring staff
- Find new ways to improve on existing processes and procedures

**About You**:

- Has experience in leading, coaching and motivating a team (Ideally in customer service)
- Loves coaching and people development
- Doesn’t sweat the small stuff, your glass is always at least half full
- Has exceptional written and verbal communication skills
- The ability to organise your day to achieve deadlines while also multitasking
- Is not afraid to speak up, believing in openness and transparency
- Has proven ability in people management

**About Us**:
**NZ Safety Blackwoods** is the country’s leading supplier of personal protective equipment, work wear, industrial and packaging products, as well as industry specific training and consulting services.

We are united in our ambition that our customers can ‘Depend on us to ensure that their business never stops’. We do this through delivering an amazing customer experience, industry leading specialist knowledge and value-added solutions.

We provide great opportunities to advance your career with over 50% of our vacancies filled internally, we’re keen to talk about where your career is headed and how you can grow with us.

**Benefits**:

- Hybrid+Work From Home Flexibility
- A competitive remuneration package
- Structured training and development programmes
- Career progression opportunities
- Free Parking
- A wide range of employee discounts
- A fun, supportive and down-to-earth working environment

**_NZ Safety Blackwoods_** _promotes and adheres to the principles and practices of diversity._ _We are also very proud to be an official partner of the _**_KidsCan_**_ raincoat programme_



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