Customer Service Representative

4 days ago

Auckland City, New Zealand Auckland Council Full time

**Based at North Shore Memorial Park - Albany**:

- **Support the community**:

- **Full time role**

**He angitūtanga: The opportunity**

We have a full-time opportunity for an empathetic Customer Service Representative to join our team based at the North Shore Memorial Park.

The Memorial Park is a place of beauty, reflection, and remembrance for all of those that visit.

Reporting to the Customer Services Team Leader, you will be part of a high-performing team working with our communities (customers and stakeholders) managing end to end transactions at the cemetery.

No two days are the same and you will be involved in:

- Helping facilitate the bereavement and funeral process
- Creating and building strong relationship with key stakeholders in your area/community
- Helping assist with genealogy, record keeping and monument requests

You can read a copy of the position description here

He kōrero mōu: About you

This role would suit someone who is an effective and compassionate communicator with great organisational skills. Our office is open Monday to Saturday 8:00am to 4.30pm and flexibility is required due to the nature of the environment.

Key things we will look for in you include:

- Outstanding customer service skills and experience
- Strong written and verbal communication skills
- Strong computer skills
- Excellent emotional quotient with the ability to create rapport quickly,
- Excited by multi-tasking, juggling, and the ability to prioritise quickly under pressure
- A resilient and empathetic team player with the ability to work collaboratively with your small office team and our operations team
- Proactive problem solver with a desire for ongoing continuous improvement
- Flexibility to work Saturdays on a roster basis and at other cemetery sites if needed

This role is Monday to Friday with rostered Saturdays.

**Ngā āhuatanga kei a mātou: What we offer**

We work as an essential service, helping people at their time of need. This can be a very rewarding role. Join our passionate and proactive team who are eager to support the community around them.
- Ehara taku toa, he takitahi, he toa takitini_
- My success is not mine alone, but the success of many._

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts
- This role is deemed safety sensitive and in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing._
- _

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