Change Support Specialist

7 months ago

Auckland City, New Zealand NZ Blood Service (NZBS) Full time

Values based and purpose driven organisation
- Location flexible
- Organisation in growth phase

**About New Zealand Blood Service**

New Zealand Blood Service (NZBS) has sole responsibility for collecting, processing and distributing blood in New Zealand. Through the generosity of our donors, we are able to help save lives through our blood, blood products and other services. At the end of the day, you know that you've contributed in some way to making a difference in someone's life.

Our shared values are at the heart of our organisation's culture and guide our behaviour each and every day. They inspire us, motivate us and drive us to provide the very best service to the New Zealand public.

Watch this our video to see what our people say about the NZBS values they admire the most.

**About the Role**

This is an exciting opportunity for an experienced scientist to play a key role in implementing change across the clinical portfolio. You will use your scientific expertise to build the evidence needed to shape and develop effective and successful projects.

As the Change Support Specialist (Clinical Services), you will be responsible for completing business process analysis and documentation to support the program of complex clinically led projects. You will work closely with stakeholders to undertake current state analysis, gap analysis and process mapping (including user requirements and future state planning) to ensure projects are scoped and delivered effectively. You will also lead the development of controlled documentation, validation work and the implementation of change.

You will work closely with the Senior Project Manager and the Clinical Development and Projects team on these initiatives. The role will require you to work effectively across all relevant NZBS directorates and with stakeholders within and outside NZBS. Initially the role will primarily focus on supporting a testing transformation program of work focused on our Donation Accreditation laboratories and the scoping of 5-NAT testing.

**About you**

You will have successfully participated in technical/business improvement projects from scoping through to operational delivery. You will be a critical thinker, who is highly organised, pays attention to detail and can break complex processes down into clear requirements and be able to communicate these to a range of different stakeholders.

You will have excellent interpersonal skills, with a sound ability to influence, communicate, facilitate, and manage the human side of change.

You can be based at any of our key NZBS sites (Auckland, Waikato, Wellington, Christchurch).

**What We Offer**
- A fantastic opportunity to contribute to a program of complex clinical projects with significant cross-functional impact.
- Be part of a motivated and collaborative team, having a direct impact on the delivery of change
- Great opportunity for professional growth and development

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