Retail Manager

6 months ago

Auckland City, New Zealand Mitre 10 Full time

Join our team at Mitre 10 Ponsonby as a Retail Manager and play a vital role in inspiring Kiwi to love where they live, work, and play.

As a key leadership position within our store, you will be responsible for overseeing the daily operations of our store, lead a team of retail team members, ensure exceptional customer service and create a positive and engaging shopping environment.

**You’ll be responsible for**:

- Collaborating with the Store Manager and peers to achieve company objectives, maximise sales and profitability, and provide leadership to the team.
- Manage the day-to-day operations of retail departments, ensuring efficient administration processes and contributing to cost management targets.
- Take accountability for overall retail service delivery, merchandise activities, sales, stock management, cost management, and productivity.
- Recruit, develop, and manage team members, including roster management and prompt resolution of team issues in line with company values.
- Lead the development of exciting marketing initiatives, oversee promotions and events, and ensure their successful implementation.
- Drive training and development of the team.
- Champion Health and safety in line with company and national requirements.

**Requirements for the role**:

- Previous supervisory or leadership experience in a retail environment is highly desirable.
- Strong customer service orientation and a proven track record of delivering excellent customer experiences.
- Exceptional communication and interpersonal skills to effectively lead and motivate a diverse team.
- Solid understanding of retail operations, including sales techniques, inventory management, merchandising principles, and Health and Safety policies.
- Confidence to take on management duties, supervise, coach, and build trust within the team. Demonstrates excellence in customer service, adaptability, flexibility, time management, problem-solving abilities, attention to detail, and a passion for promoting safe work practices.

**Technical Skills**:

- Proficiency in basic software systems (Excel, Word, communication platforms) and experience with rostering.
- Strong background in retail management and operations.
- Understanding of health, safety, and wellness practices within the retail industry.
- Scope of the role includes key holder responsibilities, direct management of a team of 12-15 reports, and engagement with the Store Manager on financial focus points and the wider business strategy.

At Mitre 10, we prioritise collaboration, innovation, and exceptional customer service. Join our team and contribute to our culture of excellence as we inspire our customers with outstanding retail experiences.

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