Field Support Technician

2 weeks ago

Auckland City, New Zealand First Focus Full time

Operating across our Auckland customer base, this role will involve visiting our customers and providing onsite/in-person support to a broad range of businesses, operating out of our CBD offices. This is a very varied role and each day will involve exciting new technical challenges, and allow you to learn new things.

**Duties**
- Provide onsite support as well **as well as some remote support from our offices** to our customers across Auckland.
- Occasional project team work to deploy solutions for customers.
- Opportunities to install and configure Servers, Networking and other IT equipment.
- Opportunities to be involved with account management, VOIP, technical presales, and other areas.
- Work with highly experienced Engineers and Technical Account Managers to maintain best practice environments.

**Requirements**:

- Desktop support knowledge. You must be familiar with end user support and Active Directory to be considered for this role.
- Knowledge of Windows Server, Exchange coupled with generalist networking skills
- A broad knowledge of technical infrastructure from desktop to firewall, backup systems and software.
- Excellent written and spoken English, with a great phone manner.
- Great attention to detail and time management skills.
- Experience working with an IT outsourcer or service provider. (Desired)
- Must have vehicle and full drivers licence. (mandatory)

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- A package including up to $75k for this role
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘**Never Stop Growing**’ is deeply imbedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentor program
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
- Complimentary membership with Women in Technology (WiT)
- Regular social events and a great team culture

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